Client Service Representative

About Us Crystal Springs Pet Hospital is a full-service small animal practice in San Mateo, CA, providing high-quality medical, surgical, dental, and preventive care. We’re a collaborative, client-centered team committed to compassionate care, low-stress handling, and creating a positive experience for pets and their people. Description Client Service Representative (CSR) San Mateo, CA Crystal Springs Pet Hospital $25–$30/hour (based on experience) What You’ll Do Be the first and last impression—greet clients with warmth and professionalism Manage phone, online, and in-person communication Schedule appointments and keep the daily flow running smoothly Coordinate communication between clients, DVMs, and technical staff Maintain accurate records and communicate with outside clinics/labs Review invoices, process payments, and support prescription fulfillment Keep client-facing areas clean, organized, and welcoming Educate clients on services, products, and pharmacy options About The Team & Hospital Collaborative, team-oriented environment with a focus on communication and support Dedicated to high-quality medicine and exceptional client service Committed to efficiency, teamwork, and a positive culture Focus on patient comfort and low-stress handling What We Offer Medical, dental, and vision insurance 401(k) with company match Paid time off + paid holidays CE allowance & growth opportunities Employee pet discounts Flexible scheduling Full-time hours (30–40/week) #J-18808-Ljbffr