Customer Service Providers- Call Center

Job Description

Job Description

Customer Service Representative – Provider Services (Immediate Hiring)

Location: Remote (Must reside in Pennsylvania within driving distance of Harrisburg, PA)
Employment Type: Full-Time | Temp-to-Hire
Pay: $17.31/hour

Immediate Need – Interviews in Progress

Abel Personnel is actively hiring Remote Customer Service Representatives – Provider Services for an immediate need. This is a work-from-home opportunity with company-provided equipment. Candidates must be based in Pennsylvania and able to report onsite to the Harrisburg area when requested.

This role is ideal for individuals who enjoy supporting healthcare providers, resolving issues, and delivering a high level of customer service in a structured environment.

Position Overview

The primary function of this role is to support provider services by interacting with customers and healthcare providers to deliver accurate information, resolve issues, and ensure a positive service experience. Representatives will handle a mix of inbound and outbound communication related to services, billing, and general inquiries, working toward timely and effective resolution.

Key Responsibilities

• Respond to inquiries from customers and healthcare providers regarding services, billing, and account-related questions
• Resolve service or billing complaints by determining the issue and offering appropriate solutions, including adjustments or corrections
• Contact customers and providers to provide updates on inquiries, investigations, or account changes
• Escalate unresolved provider or customer concerns to appropriate departments for further review
• Maintain accurate records of interactions, including details of inquiries, complaints, and resolutions
• Document all activities clearly within internal systems
• Meet established service, quality, and productivity expectations

Qualifications

Required:

• High School Diploma or GED (preferred)
• 0–2 years of customer service experience (provider services, call center, or healthcare environment preferred)
• Strong verbal and written communication skills
• Excellent attention to detail and organizational skills
• Ability to work independently and manage time effectively
• Comfortable navigating computer systems and data entry platforms (e.g., MS Outlook)
• Must reside in Pennsylvania within commuting distance of Harrisburg, PA
• Ability to report onsite when requested

Work-from-Home Requirements

• Reliable high-speed internet connection
• Dedicated workspace that is quiet and free from distractions
• Ability to maintain professionalism and confidentiality in a remote environment

What We’re Looking For

• Customer-focused individuals with strong interpersonal skills
• Professionals who can effectively communicate with providers and internal teams
• Problem solvers who can think critically and resolve issues efficiently
• Self-motivated individuals who thrive in a remote work environment
• Team players who contribute to a positive and productive culture

Why Join Through Abel Personnel

Abel Personnel has over 55 years of experience connecting candidates with reputable employers. We are committed to supporting your success with opportunities that offer stability, skill development, and long-term potential.

Apply Today

If you are looking for a remote opportunity where you can make an impact and support provider services operations, we encourage you to apply today.

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