General Manager

Job Description

Job Description

General ManagerLead Operations. Inspire Teams. Drive Results.Join zTrip in Cincinnati, OH

zTrip, one of North America's largest transportation providers, is seeking an experienced and motivated General Manager to lead our Cincinnati market. This critical leadership role is responsible for overseeing daily operations, developing high-performing teams, driving business growth, and ensuring exceptional service delivery across the organization.

The ideal candidate is a strategic, hands-on leader who thrives in a fast-paced environment and has a passion for operational excellence, employee development, and customer satisfaction. Your leadership will directly influence market performance, team success, and the continued growth of zTrip in the Cincinnati community.

• Comprehensive Medical, Dental, Vision, and Life Insurance
• Unlimited Paid Time Off (PTO)
• 401(k) with Company Match up to 3%
• Paid Holidays
• Professional Growth and Advancement Opportunities
• Executive Leadership Role with Significant Organizational Impact
• Opportunity to Shape the Future of Transportation in Cincinnati

• Oversee all day-to-day business and transportation operations
• Develop and execute strategies that improve operational efficiency, service quality, and overall performance
• Ensure the effective utilization of personnel, fleet assets, and company resources
• Monitor operational results and implement continuous improvement initiatives
• Maintain a strong focus on customer satisfaction and service excellence
• Drive organizational performance through effective planning and execution

• Lead, mentor, and develop managers, supervisors, and support staff
• Foster a culture of accountability, teamwork, professionalism, and respect
• Establish clear goals, performance expectations, and development plans
• Support recruiting, training, succession planning, and employee retention efforts
• Promote employee engagement and create a positive, results-oriented work environment
• Encourage collaboration and open communication across departments

• Monitor key performance indicators (KPIs) and operational metrics
• Identify opportunities to improve productivity, profitability, and customer experience
• Develop and implement strategies that support business growth and market expansion
• Partner with leadership to achieve revenue and operational objectives
• Analyze performance trends and make data-driven business decisions
• Lead initiatives that strengthen market presence and competitive positioning

• Ensure compliance with all company policies, procedures, and transportation regulations
• Champion a culture focused on safety, accountability, and operational excellence
• Monitor compliance standards and implement corrective actions when necessary
• Conduct regular operational reviews to ensure quality and regulatory compliance
• Maintain high standards of service, safety, and professionalism throughout the organization

• Oversee budgets, operational expenses, and cost-control initiatives
• Monitor financial performance and identify opportunities for increased efficiency
• Support forecasting, planning, and resource allocation efforts
• Drive profitability while maintaining exceptional service standards
• Partner with executive leadership on long-term strategic planning and growth initiatives

• 5+ years of leadership experience in operations, transportation, logistics, hospitality, service, or a related industry
• Proven success managing teams, operations, and performance objectives
• Strong leadership, coaching, and team-building skills
• Excellent communication, problem-solving, and decision-making abilities
• Experience with budgeting, financial management, and operational metrics
• Ability to manage multiple priorities in a fast-paced environment
• Results-driven mindset with a focus on customer service and continuous improvement
• Strong organizational and time-management skills
• Experience leading cross-functional teams and driving organizational success

• Join one of North America's leading transportation networks
• Make a direct impact on business growth, operational performance, and customer satisfaction
• Lead a dedicated team committed to serving the Cincinnati community
• Work alongside talented professionals in a collaborative environment
• Enjoy long-term career growth and advancement opportunities
• Play a key role in shaping the future of transportation services

If you're a proven leader with a passion for operational excellence, team development, and business growth, we'd love to hear from you. Apply today to become a General Manager with zTrip and help lead our Cincinnati operation to new levels of success.