Spa Front Desk Host

About Heyday At Heyday, we’re cutting through the noise in the skincare industry to help you discover your healthiest skin, so you can put your best face forward. With locations across the country, we provide personalized facial treatments and everyday skincare guidance from our expert estheticians, along with powerful products that help you feel the difference. About the Role We are seeking passionate, service-oriented, positive and hard-working individuals with a passion for skincare and excitement for our brand. As a high-growth company, we value grace under fire, a contagious smile, and a desire to make each interaction a bright moment in someone’s day. What You’ll Do Provide high-level customer service and hospitality to clients in-person, over the phone, and online. Educate clients on current promotions, memberships, packages, and future appointments. Demonstrate product knowledge, assist with re-stocking products, and help clients with product sales and returns. Assist in daily shop tasks and projects, including sanitizing, cleaning, and general shop maintenance. Maintain a positive attitude and take initiative. Provide support to the Skin Therapists to ensure a successful check-in and check-out process. Work as a cohesive team with all Heyday staff members to ensure efficiency and camaraderie. Assist with the training and coaching of new hires for the Host team. Shop cleaning, including treatment rooms, front desk, lobby, retail shelves, office, break rooms, and hallways. Oversee and complete laundry duties for the shop, including laundry from treatment rooms, washing, drying, and folding. Help with unpacking deliveries and taking out garbage and recycling. Check in at the shop at the start of each shift to review any changes, announcements, or areas of focus. Maintain the distinct Heyday aesthetic, appearance, atmosphere, and culture. The Ideal Candidate Outstanding customer service and problem-solving skills. Confidence when recommending memberships, packages, and products. Ability to prioritize and multitask within a fast-paced environment. Willingness to initiate tasks and perform duties without direction. Excellent communication skills and ability to work with a wide range of personalities. Positive, can-do attitude. Friendly and professional phone and email etiquette. Superior organizational skills. Flexibility to work a non-traditional schedule, including weekends, opening shifts, and closing shifts. Benefits Highlights Competitive hourly wage. Membership and product commission. $5 facials. Friends & family discount on services. 35% product discount. Paid sick time. Medical, dental, and vision benefits for full-time employees. Paid time off for full-time employees. Equal Opportunity Employer Heyday is committed to bringing together individuals from diverse backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. As an equal-opportunity employer, we prohibit unlawful discrimination against a job applicant on the basis of race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability, or genetic information. We respect the laws enforced by the EEOC and are dedicated to fostering diversity across our company. #J-18808-Ljbffr