Lead Financial Aid Technician

Position Control Number: S04811 Position Status: Full-time Campus: Western University Campus‑Pomona, CA Position Location: California The Lead Financial Aid Technician serves as the senior technical subject matter expert responsible for overseeing complex financial aid processing, mentoring technical staff, and ensuring accuracy, compliance, and timeliness across Title IV, state, and institutional aid programs. Analytical responsibilities focus on operational data validation, exception trending, workload forecasting, and internal control monitoring in partnership with leadership. Knowledge, Skills and Abilities Ability to interpret regulations and apply them effectively in day‑to‑day operations. Strong focus on data accuracy and ensuring records are aligned and complete. Skilled in identifying issues and improving processes to prevent them from recurring. Clear and professional written communication and documentation skills. High level of attention to detail with a strong commitment to compliance. Ability to influence and guide others, even without direct supervisory authority. Sound judgment and discretion in handling sensitive matters. Adaptable and comfortable navigating change and evolving priorities. Demonstrate a commitment to working in an organization that values and promotes humanism. Required Qualifications Education: None specified. Minimum 5–7 years of progressively responsible financial aid processing experience in a Title IV environment. Demonstrated expertise in federal aid regulations: Verification, SAP, R2T4, enrollment reporting, professional judgment, packaging and recalculation logic. Experience with Banner and/or Ellucian financial aid systems. Strong data analysis skills using Excel, reporting tools, and system queries. Proven ability to interpret regulatory guidance and apply it operationally. Experience supporting audits, reconciliations, or compliance reviews. Preferred Qualifications Education: Major in Business, Finance, Accounting, Higher Education, or related field preferred. Experience supporting system implementations or major process redesigns. Experience developing procedural documentation and training materials. Exposure to internal control frameworks and audit evidence management. Key Responsibilities Technical Leadership & Advanced Processing ISIR corrections and professional judgment documentation. Verification resolution and conflicting information review. SAP monitoring and appeals processing. Enrollment intensity, cost of attendance adjustments. R2T4 calculations and post‑withdrawal disbursement processing. Packaging revisions and recalculations. Consortium agreements and special enrollment scenarios. Independently resolve escalated student account discrepancies involving aid eligibility, disbursement timing, and compliance interpretation. Provide daily operational guidance to Financial Aid Technicians; support onboarding and cross‑training. Develop and maintain detailed procedural documentation, job aids, and workflow maps aligned with audit standards and institutional policy. Monitor queue management, aging reports, and processing turnaround times to ensure service level targets are met. Operational Analysis & Reporting Generate recurring operational reports from Banner, Ellucian platforms, and related systems to support verification and SAP cycle times, ISIR correction patterns, R2T4 volume and timeliness, packaging completion rates. Perform data validation, reconciliation support, and variance analysis related to disbursement rosters, aid eligibility changes, enrollment census impacts, return calculations and adjustments. Identify trends, error patterns, and workflow bottlenecks; provide actionable recommendations to leadership for operational improvement and automation optimization. Support audit preparation by assembling supporting documentation, control evidence, reconciliations, and response narratives. Assist with system testing validation during upgrades or vendor implementations by performing user acceptance testing and documenting outcomes. Compliance, Quality Assurance & Internal Controls Conduct routine quality assurance reviews of processed files to ensure adherence to Federal Title IV regulations, state aid requirements, institutional policies and procedures, and Department of Education guidance. Maintain compliance checklists and control tracking logs for assigned operational areas. Escalate compliance risks, data integrity concerns, or control gaps to leadership promptly. Participate in internal audits, program reviews, and external audit support activities as assigned. Customer Service & Cross‑Functional Collaboration Serve as escalation point for complex student inquiries requiring advanced technical interpretation. Collaborate with Bursar/Student Accounts, Registrar, IT, and Academic Affairs to resolve eligibility, enrollment, billing, and disbursement coordination issues. Support training initiatives and change management during system enhancements and regulatory updates. Physical Demands Essential functions require frequent use of hands to operate a PC; occasional lifting up to 25 pounds. Specific vision requirements include close, distance, peripheral vision and depth perception. Work Environment Typical office setting with low to moderate noise levels. Pay Transparency Act The Expected Pay Scale is $31.25 per hour. Equal Opportunity Statement (EEO) Western University is an equal employment opportunity employer. All qualified applicants receive consideration irrespective of age, race, color, national origin, etc. Required Documents Resume Cover Letter Letter of Recommendation #1 Letter of Recommendation #2 Letter of Recommendation #3 Optional Documents Additional Applicant Document Required License/Certification #J-18808-Ljbffr Western University of Health Sciences