AMENDED - Initial Assistance Representative (Clerk) - Areas 1-4 (9 month Roster)

Wage and Investment Division Job Posting

The wage and investment division is seeking candidates for various positions in customer assistance, relationship, and education. Vacancies will be filled in the following specialty areas: customer assistance, relationship, and education. One or more vacancies may be filled at the other locations listed in the overview section of this announcement as they become available. Please see the "additional information" section for the locations that are currently being filled.

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

• Identifies, analyzes, and makes suggestions for resolution or correction to reduce barriers impacting the effectiveness of operations and improve efficiency of the work area.
• Examines returns, supporting documents, and monetary receipts for completeness and discrepancies, as well as monitors and tracks information for sampling requirements prior to transmission to submission processing centers.
• Makes initial determinations on filing extensions, assigns employer identification numbers, processes power of attorney requests, resolves and assists taxpayers with entry discrepancies at kiosk terminals and inquiries on basic tax law, forms, and IRS services such as W-2, W-7, obtaining an individual taxpayer identification number, filing requirements, filing status, and VITA locations.

Qualifications:

• Federal experience is not required. The experience may have been gained in the public sector, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.
• You must meet the following requirements by the closing date of this announcement:
• SPECIALIZED EXPERIENCE: GS-05 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience for this position includes: progressively responsible clerical, office, or other work that indicates ability to acquire the particular competencies needed to perform the duties of the position to be filled. This may be paid or non-paid experience. Examples of qualifying experience may include conducting basic research and applying information as necessary, interacting and communicating (orally and in writing) with customers, performing office duties.
• OR EDUCATION: Bachelor's degree or four years of education above high school in any field of study from an accredited college or university.
• OR COMBINATION OF EXPERIENCE AND EDUCATION: You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions.
• AND TIME AFTER COMPETITIVE APPOINTMENT: By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens".

These are the locations and the number of current vacancies available:

• Area 1: 1 vacancy in BC: CT3462 *
• Area 1: 1 vacancy in BC: DE0016 *
• Area 1: 1 vacancy in BC: MD1123 *
• Area 1: 1 vacancy in BC: ME0068
• Area 1: 1 vacancy in BC: ME4276
• Area 1: 1 vacancy in BC: NH6185
• Area 1: 1 vacancy in BC: NJ4721 *
• Area 1: 1 vacancy in BC: NY0016
• Area 1: 1 vacancy in BC: NY0300
• Area 1: 1 vacancy in BC: NY7304
• Area 1: 1 vacancy in BC: NY7340
• Area 1: 1 vacancy in BC: NY7357 *
• Area 1: 1 vacancy in BC: OH0195 *
• Area 1: 1 vacancy in BC: PA0233 *
• Area 1: 1 vacancy in BC: PA0865 *
• Area 1: 1 vacancy in BC: PA0949 *
• Area 1: 1 vacancy in BC: RI7097
• Area 1: 1 vacancy in BC: VT8139 *
• Area 2: 1 vacancy in BC: AL2203 *
• Area 2: 1 vacancy in BC: FL3285 *
• Area 2: 1 vacancy in BC: GA0087 *
• Area 2: 1 vacancy in BC: LA1336 *
• Area 2: 1 vacancy in BC: MD0195 *
• Area 2: 1 vacancy in BC: MS2191 *
• Area 2: 1 vacancy in BC: NC2310
• Area 2: 1 vacancy in BC: NC2410 *
• Area 2: 1 vacancy in BC: NC2598 *
• Area 2: 1 vacancy in BC: TN2351 *
• Area 3: 1 vacancy in BC: IL0236 *
• Area 3: 1 vacancy in BC: IL2549 *
• Area 3: 1 vacancy in BC: IL2551 *
• Area 3: 1 vacancy in BC: IL2558 *
• Area 3: 1 vacancy in BC: IN0133 *
• Area 3: 1 vacancy in BC: KS1607 *
• Area 3: 1 vacancy in BC: LA1340 *
• Area 3: 1 vacancy in BC: MN1600 *
• Area 3: 1 vacancy in BC: MO0147
• Area 3: 1 vacancy in BC: MO1993
• Area 3: 1 vacancy in BC: ND0046 *
• Area 3: 1 vacancy in BC: NE0051 *
• Area 3: 1 vacancy in BC: OK1431 *
• Area 3: 1 vacancy in BC: SD1317 *
• Area 3: 1 vacancy in BC: TN0076
• Area 3: 2 vacancies in BC: TX0224
• Area 3: 1 vacancy in BC: TX0230
• Area 3: 1 vacancy in BC: TX0284
• Area 3: 1 vacancy in BC: TX0298 *
• Area 3: 1 vacancy in BC: TX0302
• Area 3: 1 vacancy in BC: TX1732 *
• Area 3: 1 vacancy in BC: TX1861 *
• Area 3: 1 vacancy in BC: TX2007 *
• Area 3: 1 vacancy in BC: TX2298
• Area 3: 1 vacancy in BC: TX2754 *
• Area 3: 1 vacancy in BC: TX2982 *
• Area 4: 1 vacancy in BC: AZ0058 *
• Area 4: 1 vacancy in BC: AZ6886 *
• Area 4: 1 vacancy in BC: AZ7887 *
• Area 4: 1 vacancy in BC: CA0150 *
• Area 4: 1 vacancy in BC: CA0167 *
• Area 4