Director - Technology Solutions

Company:

Description:

The Director, Technology Solutions leads the Technology Solutions team and works alongside the Employee Health & Benefits division by overseeing HR technology support offered to clients. This role is responsible for strategic leadership, team development, projects, client support, and HR technology vendor relations.

Job Duties

• Oversee and manage the MMA West technology solutions colleagues across all offices
• Create and foster growth opportunities and continued development of the team through continuous coaching, mentoring, and training
• Develop and maintain senior level partner relationships
• Monitor and pursue opportunities to stay current in the industry and strategize to make this shared service a competitive advantage
• Manage the distribution of work to maximize the capabilities of team members
• Interface with the National Center of Excellence to provide opportunities for collaboration.
• Champion and direct strategic initiatives and operational activities
• Oversee HR Tech Solutions team infrastructure, administration, and operations including but not limited to internal ticketing tools, vendor portals, and system access protocols
• Coordinate vendor evaluation processes for clients implementing new benefits or HCM solutions
• Negotiate rates and service terms for systems and vendor solutions
• Serve as organizational representative and advocate at industry and partner events
• Cultivate a problem-solving mindset within the Technology Solutions team by encouraging analysis, evaluation, and prioritization of requirements that drive business solutions
• Identify process improvements and systemic gaps, escalating insights and concerns to leadership
• Execute special initiatives and projects as directed
• Support client and prospect consultations to best understand pain points, make meaningful recommendations, and manage client relationships.

Education and/or Experience

Successful candidate will be a service-oriented leader with high personal standards and a hands-on work style. This position requires an individual who is comfortable working at a varying pace, managing multiple tasks and deadlines simultaneously, adjusting priorities often, and managing frequent interruptions. This position interacts with leadership and service to a large group of internal associates / offices and has high levels of contact with external vendors. The Director of Technology Solutions must be positive and approachable, and work effectively with diverse personalities. In addition, the following is required:

• Successful work history to include 7+ years of experience in health and welfare products / market and specifically in the field of benefits and HR systems.
• Bachelor degree strongly preferred.
• Professional history must show increasing levels responsibility directly related to the performance of the above duties.
• Analytical, solutions-oriented team player who takes initiative and drives for results
• Strong familiarity with the Employee Health & Benefits marketplace to include unique business industry needs, carriers, and other broker agencies. Strong knowledge of benefit plan designs.
• Current technical knowledge and understanding of Employee Benefit federal and state legislation.
• Strong understanding of systems functionality across multiple platforms (HRIS, Benefit Administration and Payroll)
• Proficiency with personal computers and Microsoft Office applications (i.e., Word, Excel and PowerPoint) with ability to run reports and manipulate large data sets.
• Ability to make independent decisions and use good judgment in addressing and servicing client and team needs.
• Excellent communication skills with the ability to provide non-technical explanations to technical matters, and present information in a clear, concise and accurate written and verbal format.
• Skill in organizing resources and establishing priorities.
• Demonstrated ability to develop, plan, and implement short- and long-range goals.
• Maintain a valid Driver’s License & have reliable transportation.
• Demonstrate core values of the organization

Work Environment & Physical Demands

• Ability to use computer keyboard and sit in a stationary position for extended periods.
• Work is performed in a typical interior/office work environment.
• 10% travel is required. Travel consists of 1 – 3 overnight trips per quarter covering areas both in and out of state. Extended work hours (10 – 12 hrs/day) required on occasion due to attendance and participation at networking and industry functions.

#LI-DNI The applicable base salary range for this role is $98,100 to $182,700. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.