Associate Account Manager - North Eastern US - Arbutus Medical

Job Description

Job Description

About Arbutus Medical Inc.

Arbutus Medical Inc. is a privately held ISO13485 medical device company headquartered in Vancouver, Canada. Arbutus Medical is a medical device innovation engine that streamlines surgical inefficiencies for the good of patient care. The company is currently focused on improving the standard of care for simple orthopaedic trauma procedures commonly performed in hospital Emergency Rooms (ERs). Its two leading products are TrakPak®, a procedure kit that streamlines bedside skeletal traction, and Digit Revision SwiftKit™, a procedure kit that streamlines revision amputations of fingers and toes. In addition, the company has made one of its patented platforms, (DrillCover Technology™, which adapts DEWALT® drills for surgery) available at accessible price points around the globe. The company’s products have regulatory clearances from the U.S. Food & Drug Administration (FDA) and Health Canada, and have been used by customers in 40 countries, enabling an estimated 130,000 surgeries to date. For more information about Arbutus Medical, visit arbutusmedical.com and follow the company on LinkedIn.

The Problem We Are Solving

Level I Trauma Center EDs are at capacity across the US. One, often hidden, driver is the time and resources required for bedside procedures in the ED.

Our TrakPak and SwiftKit products turn those cases into fast, efficient bedside procedures that free resources within the hospital and get patients moving quickly.

We are a 30-person team seeking and currently sell into 65 Level I Trauma Centers including: Harborview, Shock Trauma, UChicago, Barnes Jewish, Tulane, UK Health, Carolinas Medical Center, Wake Forest Baptist, Bellevue and many more. 

What We Offer

• Competitive salary (budgeted base salary of $55,000 - $70,000) with uncapped commissions (on target an additional $16,000+)
• An exciting opportunity to get in at the ground floor of a growing venture
• Flexible working hours and work-from-home arrangements
• Extended health benefits
• Professional development funding
• A purpose-driven workplace with passionate teammates who want to help patients and make a positive difference in the world

Detailed Role Description

We are growing our commercial team and are hiring an Associate Account Manager in the North Eastern US. This role is ideal for someone who is energized by relationship-building, thrives in fast-paced environments, and is excited to support surgeons, clinical teams, and customers in the field.

As an Associate Account Manager, you will play a hands-on role supporting customer accounts, driving product adoption, assisting with clinical education and training, and helping expand our presence within key healthcare systems and hospitals. This is a high-growth opportunity for individuals looking to build a long-term career in medical device sales and commercial leadership.

North East Locations for home base:

• Newark, NJ
• New York City, NY
• Philadelphia, PA 
• Boston, MA
• Bridgeport, CT

Your primary objectives will be to help ensure the health of our current customers within the region, and to ensure the initial success of new customers. You will also run our trade show playbook and represent Arbutus at events, lead on-site hospital implementations to ensure high utilization from day one, maximize account penetration by helping to sell additional products, and leverage relationships to obtain referrals to new accounts.

Education & Implementation

• Serve as the educational expert for Arbutus Medical's target procedures
• Lead on-site product implementations within your region under the direction of the Regional Sales Manager, ensuring users are confident and successful with Arbutus products from day one
• Support new account launches end-to-end: training clinicians and sales reps, building key contact lists, stocking shelves, supporting cases, securing POs, setting up Arbutus as an approved vendor, and resolving supply issues on the ground
• Drive ongoing product utilization at accounts post-implementation
• Gather field feedback from customers and reps to improve training materials and implementation processes
• Lead the annual residency turnover playbook each June/July, owning session organization across all current customers and executing cadaver training on the day

Sales Support & Coordination

• Support the Regional Sales Manager by preparing sales materials, supporting presentations, and leading deals as directed
• Maintain CRM accuracy by tracking leads, opportunities, and sales activity, and supporting pipeline reporting
• Coordinate meetings, demos, and customer follow-ups to keep the sales pipeline moving
• Support key accounts with scheduling, quoting, and order coordination

Customer Engagement & Account Management

• Support regional account expansion and retention initiatives as directed by the Regional Sales Manager
• Deepen clinical engagement through nurse refresher training programs and in-person resident check-ins, gathering product feedback and identifying improvement opportunities along the way
• Build relationships within existing accounts and proactively surface additional problems Arbutus can solve
• Grow Arbutus Medical's Blue Wave recycling program within the region
• Own account health monitoring across all products and accounts in the region, flagging risks and recommending strategy to the Regional Sales Manager
• Own stock-out monitoring and communication, categorizing root causes and supporting resolution

Trade Show & Event Management

• Plan, organize, and attend industry trade shows and conferences within the region
• Manage event logistics, including booth setup, shipping, and materials
• Drive lead generation at the booth, route leads to the Regional Sales Manager, and personally follow up where appropriate
• Capture product feedback from attendees to share with the New Product Development team

New Product Development

• Pull information back to the New Product Development team to drive innovation
• Actively gather real-time customer feedback ("utterances") in the field
• Document each customer interaction and share observations with the entire team

Why this role, and why now?

Arbutus Medical is reinventing how surgery is done Outside the OR™, starting within the ER, where surgeons struggle with 1M+ bedside procedures a year due to outdated workflows. We’re building the market’s first portfolio of procedure kit “grab bags” to streamline these procedures, and have launched two FDA-cleared products to date, TrakPak® (to streamline bedside skeletal traction) and SwiftKit™ (to streamline treatment of fingertip trauma). These are two truly differentiated products that solve practical workflow problems, saving up to 45 min/patient, helping hospitals win back resources and keep staff happy, while improving quality of patient care. We are already in 95+ U.S. hospitals (including more than 20% of all Level 1 Trauma Centers), have a high double-digit growth rate, and are backed by a deep roster of Canadian healthtech investors. Entering 2026, we are ready to accelerate product development and scale up US sales and medical education to set a new standard of care in our target procedures.

Our Commitment to Diversity, Equity, and Inclusion

Arbutus Medical is committed to making diversity, equity, and inclusion part of everything we do, from how we build our products to how we build our workforce. If this resonates with you, please apply – even if you don’t feel like you “check all the boxes.” Also, let us know if we can provide any specific accessibility considerations throughout the interview and candidate screening process.

Competitive Salary 

Our salary budgets are designed using comprehensive market data and to reflect the range of skills and experience we need for the position and allow room for growth. For experienced individuals we typical hire at the mid-point of the band. The top portion is reserved for employees who demonstrate sustained high performance and impact at Arbutus. Those who are new to the role may join below the mid-point and develop their skills overtime. The final offer amount for this role will depend on applicable skill set of the candidate.

Requirements

Requirements

• Valid driver's licence and passport
• Ability to travel over 70% of your work year, ideally located within 30 mins of international airport
• Comfort working in-person in medical/surgical environments
• Proficiency with word processing and presentation software

Desired Capabilities and Traits

• You are accountable, don’t let things drop and ensure proactive follow up
• Thrives in a fast-paced, constantly changing environment with frequent travel demands
• Stays calm under pressure, adapts quickly to last-minute changes, and maintains professionalism and performance on the road
• Proven ability to communicate clearly and confidently with diverse audiences. Skilled at active, empathetic listening, building trust, and tailoring messages to influence and engage others
• Driven to achieve results and motivated by both personal and team success. Takes ownership, sets ambitious goals, and goes the extra mile to close opportunities and advance the business
• Values collaboration and continuous learning. Open to feedback, willing to admit mistakes, and seeks input from others to improve. Recognizes team contributions and celebrates team success in addition to individual wins.

Benefits

What We Offer

• Competitive salary (budgeted base salary of $55,000 - $70,000) with uncapped commissions (on target an additional $16,000+)
• An exciting opportunity to get in at the ground floor of a growing venture
• Flexible working hours and work-from-home arrangements
• Extended health benefits and 401K
• Professional development funding
• A purpose-driven workplace with passionate teammates who want to help patients and make a positive difference in the world