Credentialing Coordinator - Onboarding

Overview

Essen Health Care is the largest privately held, multispecialty medical group in New York, providing high-quality, compassionate care to some of the state's most vulnerable and underserved residents.

Founded in 1999, we've grown from a single primary care office into a network of 50+ locations offering urgent care, primary care and specialty services, from women's health to endocrinology and psychiatry. We also provide nursing home support, care management, and in-home care through our Essen House Calls program. Guided by a Population Health model, our team of 500+ providers deliver care in-person, at home, or via telehealth, ensuring patients get the support they need when and where they need it.

We're looking for talented, motivated individuals to join our growing team. Whether you're a medical provider, administrator, or operations professional, there's a career here for you. Join us in making a real difference in the health of our community.

Job Summary

Summary: Provides administrative support for daily Credentialing Department operations, focused on efficient provider onboarding.


Responsibilities

Essential Functions:

• Comply with Credentialing Policies and Procedures, departmental guidelines, and company standards

• Support onboarding processes for medical and ancillary providers across multiple states, ensuring timely completion of required tasks

• Conduct outreach to providers to obtain required information, schedule onboarding-related calls, and respond to questions

• Guide providers through online credentialing application completion; review for accuracy and completeness and follow up to resolve missing information

• Scan, upload, and maintain provider documentation within the credentialing system

• Coordinate provider onboarding access and account setup, including facilitating surrogate/delegate access for systems such as NPPES, PECOS, CAQH, and NYS Provider Secure Portal (PSP)

• Facilitate completion of credentialing-related applications (e.g., DEA, NPI) and associated applications

• Document onboarding activities, communications, and updates within the credentialing system

• Prepare weekly onboarding and credentialing status reports

• Collaborate with HR, Recruitment, Operational Leaders, and other departments to support timely onboarding completion

• Maintain credentialing files for active providers

• Complete additional duties and special projects as assigned

• Provide coverage and support to other Credentialing team members as needed

Other Duties:


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


Qualifications

Education/ Work Experience:

• High School Diploma Required

Experience:

• Minimum of at least six months in a healthcare setting: providing clerical support or medical credentialing assistance. Preferably 1-2 years of relevant office / credentialing experience.

• Notary Public certification preferred

Knowledge, Skills, Abilities and Other Characteristics:

• Strong organizational and time management skills with the ability to prioritize and manage competing demands, adapt to shifting priorities, and meet deadlines in a fast-paced environment

• Excellent interpersonal and communication skills with the ability to work effectively with providers, leadership, and cross-functional teams

• Ability to handle sensitive and confidential information with discretion and sound judgment

• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Access)

• Experience with database management, including tracking, reporting, and document management

Position Type and Expected Hours to Work: Full-Time Position (In-Person)

Monday through Friday from 9:00 a.m. to 5:30 p.m. - 40 hours work week


Equal Opportunity Employer

Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.