Manager, Application Support

Make an impact As the Manager, Application Support , you will lead the delivery of high-quality support across critical multifamily property management applications. You’ll oversee a team managing day-to-day support operations, serve as a key escalation point, and drive improvements across a portfolio of 170+ properties. Lead, mentor, and develop a team of 3+ support professionals Manage ServiceNow ticket operations including intake, triage, escalation, and resolution Establish SLAs, workflows, and reporting to ensure efficient support delivery Analyze ticket trends and drive root-cause resolution Serve as the escalation point and subject matter expert for Yardi platforms and integrations Oversee user access, system configuration, and ongoing application support Partner with vendors and internal stakeholders to resolve issues and implement enhancements Lead application onboarding/offboarding for property transitions Support release management, testing, and new system integrations Maintain documentation, reporting, and communication with leadership What You Should Bring 5+ years of experience in application support or IT operations 2+ years of people management experience Strong experience with ServiceNow (ticketing, workflows, reporting) Expertise with Yardi platforms (Voyager, CRM IQ, RentCafe, etc.) Experience with user access management and system administration Knowledge of property management operations Ability to manage multiple priorities in a fast-paced environment Strong communication and cross-functional collaboration skills Bachelor’s degree or equivalent experience Preferred Experience with release management, UAT, or integrations ITIL or ServiceNow certifications Experience supporting large property portfolios What You Can Be a Part Of You’ll work closely with Technology leadership, operations, and vendors to ensure seamless application performance across a growing portfolio. This role plays a key part in scaling support operations, improving processes, and enhancing the overall technology experience for the organization. #J-18808-Ljbffr Bridge Property Management