Manager, Lifecycle Engagement, Organic Growth and E-commerce, Salt Lake City, UT

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: Grade: Management_Executive 605Pay Range: $78,200.00 - $129,000.00Job DescriptionThe Lifecycle Engagement Manager plays a crucial role in managing and optimizing the Student Engagement Platform, overseeing the Referral Program, WGU Store, and leading personnel in the Lifecycle Engagement Team. Primary responsibilities include coordinating with cross-departmental teams, designing and implementing campaigns, managing budgets, and ensuring a cohesive brand experience.Manager, Lifecycle EngagementImpactAs Manager, Lifecycle Engagement, you will drive organic growth by designing and executing innovative strategies that amplify and convert student and alumni passion for WGU’s mission into organic enrollment growth and loyalty. You will lead high-visibility programs including referral campaigns, ORM campaigns, student engagement initiatives, and WGU Store ecommerce campaigns, ensuring every touchpoint strengthens brand sentiment, student advocacy, referral and GEO/SEO.What You’ll DoDesign and implement (primarily) digitally oriented campaigns to increase student and alumni engagement and participation across the student lifecyclePartner with internal teams to create targeted campaigns and incentives to drive key KPIs: referral, GEO/SEO, branded merch revenueDevelop and execute referral programs that drive prospective student referralsConfigure, maintain, and optimize the referral platform, including tracking performance and managing referral reward payoutsLead strategy and execution of WGU Store campaigns, ensuring alignment with brand guidelines and missionManage vendor relationships, merchandise selection, and inventory for store and student welcome gift programsOversee multi-million-dollar budgets related to referral awards and student welcome gift programs, ensuring effective allocation and ROIPartner with Analytics to understand the impact of referrals vis a vis enrollment goals and the MMMWhat’s RequiredBachelor’s Degree or 5+ years of experience in Growth, SEO, Ecommerce or CRM2 or more years of experience leading a team or managing peopleWhat You’ll BringExperience designing and executing revenue driving marketing campaigns, CRM, or referral programsStrong budget management experience with responsibility for tracking spend and outcomesAbility to collaborate with diverse internal and external stakeholders and influence cross-functional initiativesExperience working with technology platforms, integrations, or campaign toolsStrong prioritization ability to determine which campaigns and/or initiatives are most critical to achieve KPIsStrong project management and organizational skills, with the ability to manage multiple initiatives simultaneouslyStrong communication skills with the ability to lead change management effortsBonus PointsExperience in higher education or mission-driven organizationsExperience with organic growth tactics, merchandising, e-commerceExperience using change management frameworks such as ADKARExperience in Lieu of EducationRelevant professional experience may be considered in place of a degree.At WGU, our mission drives everything we do, including how we hire. Our interview experience is designed to give qualified candidates the opportunity to show their best work through meaningful conversations and collaboration.We thoughtfully review every application and invite forward the candidates whose experience and potential best align with the role and our mission.Introductory callHiring manager interviewSenior manager interviewFinal interviewWork LocationThis is a full-time, in-office position requiring five days per week in our Salt Lake City, UT office, designed to foster the collaboration and connection that fuel our best work.Visa SponsorshipWhile we welcome applicants from all backgrounds, WGU is not able to provide visa sponsorship for this role.Position & Application DetailsFull-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.Additional InformationDisclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at View email address on click.appcast.io Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.SummaryLocation: Salt Lake City, UTType: Full time