Live Depart Administrator

Live Depart Administrator

The Live Depart Administrator is responsible for monitoring and supporting live load operations to ensure on-time service, accurate communication, and compliance with company standards. This position plays a critical role in maintaining driver performance, customer satisfaction, and operational efficiency through proactive tracking, auditing, and communication.

Responsibilities And Duties

• Complete live loaded call audit processes to ensure accuracy and compliance with company standards
• Perform detention audits and ensure proper documentation and follow-up
• Analyze dispatch information to assess driver ability to meet service requirements and timelines
• Proactively monitor on-time pickup and delivery performance, as well as freight security, using prescribed systems
• Coordinate load relays as necessary to prevent service failures, following established guidelines and procedures
• Effectively communicate company policies, expectations, and service standards with drivers
• Maintain a clear understanding of driver and customer interactions to support service success
• Utilize AS400, Qualcomm, multi-line phone systems, and email to manage daily operations
• Answer multi-line phones promptly to maintain communication standards with drivers
• Process Qualcomm messages in a timely and accurate manner
• Communicate service issues, delays, or driver concerns to Fleet Managers and leadership as appropriate
• Maintain punctuality, organization, and efficiency in completing all assigned duties
• Ensure consistent, professional communication with internal departments and drivers

Required Skills And Abilities

Strong verbal and written communication skills

Ability to multitask and work in a fast-paced, high-pressure environment

Strong attention to detail and problem-solving skills

Working knowledge of dispatch systems and communication tools (AS400, Qualcomm preferred)

Ability to analyze information and make timely, effective decisions

Proficient in Microsoft Office (Word, Excel, Outlook)

Qualifications

High School Diploma or equivalent required

Transportation/logistics experience preferred

Experience in dispatch, call auditing, or driver management highly preferred

Physical Requirements

Prolonged periods sitting at a desk and working on a computer

Frequent phone communication

Occasional lifting up to 15 pounds