Bank Operations Specialist

SUMMARYThe Bank Operations Specialist performs intermediate to advanced operational duties supporting Bank branches, departments, and electronic banking services. Responsibilities span deposit operations, payment processing, electronic banking, treasury management, fraud monitoring, and customer support.The position requires broad knowledge of Bank Operations, provides backup support across multiple functions, and actively participates in cross-training and process improvement initiatives to enhance departmental efficiency and service.ESSENTIAL DUTIES1. Performs intermediate to advanced duties related to operational functions serviced by the department, including but not limited to:ACH Processing, Returns, and CorrectionsWire Transfer ProcessingNon-Posted Item ReviewNSF and Returned Item ProcessingChargebacks and AdjustmentsCash Letter Processing and ResearchBalancing/Reconciliation of Various Bank-Owned AccountsLegal Process HandlingDormant AccountsEscheatment ProcessingResearch RequestsEnd of Day Operational Processing2. Assists with electronic banking and treasury management services, including but not limited to:Business Online Banking AdministrationACH Originator MaintenanceRemote Deposit Capture SupportPositive Pay AdministrationMobile Deposit AdministrationTreasury Management MaintenanceOnline Banking SupportTreasury and Electronic Banking Client Setup and MaintenanceTreasury Customer Onboarding and Training Support3. Reviews and monitors operational exception reports and system-generated alerts, including but not limited to:ACH ExceptionsPositive Pay ExceptionsFraud Monitoring AlertsOFAC- Related ExceptionsMobile Deposit ExceptionsOther Operational and Risk Monitoring Reports4. Responds to internal and external inquiries or refers inquiries to the appropriate department or individual; follows through to ensure timely resolution.5. Processes, researches, and resolves complex operational issues, exception items, and customer service concerns while ensuring timely and accurate resolution.6. Maintains cross-functional knowledge of Bank Operations processes through ongoing training and development to support departmental flexibility and succession planning.7. Assists with fraud-related processes and dispute administration, including but not limited to:Reg E DisputesACH DisputesCheck ClaimsFraud Case Research and Documentation8. Assumes responsibility for various department functions in the absence of staff members or during high-volume periods. These responsibilities may include, but are not limited to:Lockbox ProcessingIncoming and Outgoing Wire SupportTreasury Management SupportElectronic Banking SupportDeposit Operations FunctionsOperational Monitoring Activities9. Performs routine reviews of operational work to ensure accuracy, completeness, compliance, and adherence to Bank policies and procedures.10. Assists with data gathering, reporting, audits, examinations, annual reviews, and other department projects as assigned.11. Identifies opportunities for operational improvement, workflow enhancement, and increased efficiency.12. Assures compliance with all Bank policies and procedures and all applicable federal and state banking laws, rules, regulations, and industry requirements.13. Completes administrative tasks accurately and timely; supports the Bank's goals and values; and represents the Bank in a professional manner.MINIMUM REQUIREMENTSThe requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.3-5 years of related experience and/or training; or the equivalent combination of education and experience. Work related experience should consist of a financial institution clerical and/or branch support background. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related.Intermediate experience, knowledge and training in branch operation activities, terminology and products and services.Basic knowledge of related state and federal banking compliance regulations, and other Bank operational policies.Basic skills in computer terminal and personal computer operation; host computer system; and word processing, spreadsheet and account opening software programs.Basic math skills; calculate interest and balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; count currency, coin and negotiable instruments in a timely manner.Effective verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers and employees.Ability to deal with difficult problems involving multiple facets and variables in non-standardized situations.Effective organizational and time management skills.Ability to work with general supervision while performing duties.Job Type: Full-timeSalary: From: $60,000.00 annual Benefits:401(k)401(k) matchingDental insuranceHealth insuranceLife insurancePaid time offTuition reimbursementVision insurance