Patient Service Representative

$24 - $27 per hour

MJMorgan Group

Location: Baltimore, MD
Pay Rate: $24 - $27/hr
Schedule: 8am - 4:30pm
Job Type: Temp-to-Hire

We are seeking a friendly, organized Patient Service Coordinator for a busy healthcare setting. This individual will serve as the first point of contact for patients and help provide a smooth, professional experience from check-in through check-out.

Responsibilities

Greet patients in a courteous and professional manner.
Register patients and update demographic and insurance information.
Verify insurance coverage and explain co-payments and patient payment responsibilities.
Collect and accurately process co-payments and other payments.
Schedule appointments, follow-up visits, referrals, and testing.
Answer incoming calls, take messages, and route calls appropriately.
Scan, import, and organize documents within electronic medical records.
Contact patients regarding missed appointments and track no-shows.
Complete patient check-out procedures and verify charges.
Help manage patient flow throughout the office.
Communicate effectively with patients, providers, and other team members.
Maintain an organized and welcoming reception and front-office area.
Perform additional administrative duties as assigned.

Qualifications

High school diploma or GED required.
At least six months to one year of customer service experience required.
Previous experience in a medical office or healthcare setting is preferred.
Experience using electronic medical records, computerized scheduling, or patient registration systems is preferred.
Familiarity with medical terminology is helpful.
Strong communication, customer service, and telephone skills.
Ability to remain professional in a busy, high-pressure environment.
Strong organizational skills and attention to detail.
Ability to manage multiple priorities and support several medical providers.
CPR/BLS certification may be required within 90 days of hire.

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Vacancy posted 17 hours ago

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