Customer Service Representative

Job Title : Customer Service Representative Employment Type : Full-Time Location : Concord, CA, United States About the Role: We are recruiting on behalf of Ashley Furniture for a Customer Service Representative in Concord, CA. In this front-line ambassador role, you will greet showroom guests, process retail orders, handle payment and financing transactions, and assist with store administrative procedures. Key Responsibilities (Front Desk & Customer Relations): Greet all showroom customers warmly, representing Ashley's brand image with exceptional professionalism. Provide outstanding customer service across in-person, phone, and email communications. Address customer inquiries and resolve concerns effectively, coordinating with store management as needed. Collaborate with sales and warehouse associates to support seamless customer experiences. Process customer sales orders accurately, verifying proper paperwork and financing approvals. Process credit applications, facilitate customer financing, and update account records in retail systems. Execute cash handling protocols, balance drawers, and reconcile daily transactions. Assist store management with operational audits, compliance documentation, and routine reporting. Required Skills & Qualifications: High school diploma or equivalent; 1+ years of customer service or office administrative experience preferred. Legal authorization to work in the US; minimum 18 years of age. Knowledge of Microsoft Office Suite and retail transaction systems. Strong communication, active listening, and problem-solving skills. Flexibility to work retail schedules including rotating weekends, evenings, and holidays. What the Role Offers: Hourly pay rate of $18.00 – $22.00 per hour. Comprehensive health benefits (medical, dental, vision, life/disability insurance). 401(k) retirement plan and flexible spending accounts. Significant employee merchandise discounts (10% to 30%) on Ashley furniture. Equal Opportunity Employer: Ashley Furniture is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other basis protected by applicable law. #J-18808-Ljbffr crewlia