Senior Compliance Associate, Issues Management

About Upstart At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence. As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 3,000 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress. We’re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn’t mean distant. We’re intentional about in‑person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in‑person from one of our offices in Columbus, Austin, the Bay Area, and New York City, you’ll have the support to work in the way that works best for you. If you’re energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we’d love to hear from you. The Team Upstart’s Compliance team helps ensure the company operates in accordance with applicable regulatory requirements and maintains effective risk management practices. As part of the second line of defense, the team partners with business and operations stakeholders to oversee compliance issues, strengthen remediation practices, and support regulatory readiness. As the Senior Compliance Associate, Issues Management at Upstart, you will support the end-to-end compliance issue management lifecycle, from identification and tracking through remediation validation and closure. You will help strengthen program effectiveness by identifying emerging risks, improving issue reporting, and ensuring remediation efforts are timely, well‑documented, and sustainable. How you’ll make an impact Execute second-line compliance issue management activities, including issue intake, documentation, tracking, remediation monitoring, validation, and closure. Review and challenge remediation plans, milestones, and supporting evidence to ensure corrective actions address identified issues and meet established requirements. Maintain accurate issue inventories, monitor remediation progress and aging, and proactively identify delays or high-risk issues requiring escalation. Support independent validation and closure activities by evaluating remediation evidence, documenting findings, and confirming closure requirements have been met. Analyze issue trends, recurring themes, and root causes to deliver reporting and insights that inform compliance oversight and risk‑based prioritization. Partner with Engineering, Operations, Legal, and Compliance stakeholders to improve remediation quality, strengthen issue management procedures, and support regulatory readiness. Minimum Qualifications Bachelor's degree or equivalent practical experience. 3+ years of experience in compliance, issue management, audit, or risk management within banking or financial services. Experience supporting the lifecycle of compliance, risk, audit, or regulatory issues, including issue tracking and remediation monitoring. Experience reviewing remediation plans, corrective action milestones, supporting documentation, or closure evidence. Experience maintaining issue records or inventories within a regulated risk or compliance environment. Preferred Qualifications Knowledge of second-line compliance oversight, issue management frameworks, and remediation validation practices within financial services. Experience using governance, risk, and compliance (GRC) platforms or issue management systems. Ability to analyze issue aging, remediation progress, and recurring root causes to identify emerging risks and inform reporting. Ability to collaborate across Compliance, Risk, Audit, Legal, and business teams to navigate remediation challenges and improve issue resolution. Certified Regulatory Compliance Manager (CRCM), Certified Internal Auditor (CIA), or another relevant professional certification. Position location This role is available in the following locations: Remote Travel requirements As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in person collaborating via regular onsites. The in-person sessions’ cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time. At Upstart, your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location–with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k). United States | Remote - Anticipated Base Salary Range

$91,500 — $126,400 USD

What you’ll love At Upstart, our benefits for full-time employees are designed to support your health, financial well-being, family, and personal growth. Here’s what you can expect: Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly Retirement benefits to help you plan for the future, including a 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually (USD in the US, CAD in Canada) Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US only) Comprehensive health coverage designed to support you and your family, including medical, dental, vision, and wellness resources for US and supplemental health coverage for Canada. Health Savings Account contributions from Upstart for eligible plans (US only) Income protection benefits, including life insurance and disability coverage for added financial security Paid time off, sick leave, and company holidays, in line with local requirements Paid family and parental leave to support caregiving and major life moments (duration varies by country) Family-centered benefits to support fertility, parenthood, and caregiving needs Employee Assistance Program (EAP) offering mental health support and life‑centered resources Financial wellness resources, including access to financial planning tools and a financial concierge service (US Only) Annual wellness allowance to support your physical and emotional well‑being and personal development, based on what matters most to you Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from Connection and community through team events, all‑company updates, and employee resource groups (ERGs) Onsite perks, including catered lunches and fully stocked micro‑kitchens when working from one of our offices in the Bay Area, Austin, Columbus, and New York City For roles based in Canada, please note that we are not currently able to hire in Quebec. Upstart is a proud Equal Opportunity Employer. Just as we are dedicated to improving access to affordable credit for all, we are committed to inclusive and fair hiring practices. If you require reasonable accommodation in completing an application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please email View email address on click.appcast.io #J-18808-Ljbffr OhioX