ADMINISTRATIVE SPECIALIST II

Introduction Maryland Department of Labor is currently accepting applications from qualified candidates for an Administrative Specialist II position within the Division of Labor and Industry, Safety Inspection program. As a member of the DLI team, you can have a fulfilling career, while also enjoying a wide range of benefits such as medical and dental coverage, paid time off (i.e. vacation, sick leave), becoming vested in the State pension, supplemental retirement options, and even joining the Maryland State Employees Credit Union. GRADE 11 LOCATION OF POSITION 10946 Golden West Drive, Suite 160, Hunt Valley, MD 21031 Main Purpose of Job Provides administrative staff support to the Program Manager and Elevator Chief inspector in the administration of the Safety Inspection Program by managing the coordination of inspections and investigations pertaining to elevator units and related equipment operating at various sites throughout the State, ensuring that these devices are being operated, maintained and repaired in accordance with the Annotated Code of Maryland, COMAR regulations, referenced codes, standards and manufacturer\'s criteria through a comprehensive review and analysis of inspection reports submitted. POSITION DUTIES Obtains, analyzes, and interprets information submitted from Authorized Third Party Inspectors with 95% of efficiency and accuracy within 3 working days of receiving the information into our database from the View email address on click.appcast.io email account, ensuring compliance with applicable laws, regulations, and standards and resolving any problems that may be evident. Daily or within 24 hrs respond 100% inquiries received by email or phone messages from internal or external customers with adequate information with 95% accuracy. View email address on click.appcast.io: Process submitted reports with 100% efficiency and accuracy. View email address on click.appcast.io: Process Change of Ownership, Building Name, or Mailing Address Form with a 100% accuracy, print requested certificates, forward emails to the correct recipients, contact customers if not inquire is not clear. View email address on click.appcast.io: Distribute emails to a correct recipient and answer questions as required. View email address on click.appcast.io: Distribute received email notifications under then correct inspector name file. Develop statistical reports used by the Chief Inspector and Authorized Third Party Inspector to identify inconsistencies in inspection activity, providing follow-ups to ensure that inconsistencies are addressed appropriately with a 95% of efficiency and accuracy. When assigned performs other general administrative duties that support the Safety Inspection Program. Receive and distribute mail, check payment processing, and perform customer service; responding to inquiries, mailing inspection notices and certificates with 95% of efficiency and accuracy. Consults with the Chief Inspector and industry stakeholders identifying objects in violation of the law and ensuring that appropriate action is taken. Identifies staffing patterns and needs throughout the State and assigns inspector work assignments accordingly with a 95% of efficiency and accuracy. Provides administrative staff support to the Program Manager and Chief Inspector in the administration of the Safety Inspection Program by assisting in developing and implementing 100% efficient new and revised policy, procedures and processes consistent with Departmental goals. MINIMUM QUALIFICATIONS Education: Graduation from an accredited high school or possession of a high school equivalency certificate. Experience: One year of experience performing administrative staff, clerical, clerical technical, or secretarial work. Notes: 1. Candidates may substitute 30 credit hours from an accredited college or university for the required experience. 2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required experience. SELECTIVE QUALIFICATIONS Applicants must meet the selective qualification(s) to be considered. Include clear and specific information on your application regarding your qualifications. (6) months experience that includes data entry, processing documents, and communicating with customers or the public in a professional office setting. DESIRED OR PREFERRED QUALIFICATIONS Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications. Experience managing a shared email inbox, responding to customer inquiries, processing reports and documentation, routing correspondence, and maintaining accurate records. Experience providing administrative support in an office, regulatory, compliance, safety, or customer-service environment. Proficiency with Microsoft Office Suite (Word, Excel), Google Workstation (Google Docs, Google Sheets) or similar software used to prepare reports, track data, or maintain records. SPECIAL REQUIREMENTS Candidates may be responsible for providing their own transportation as needed to access meetings, remote locations, and job destinations as assigned. All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (LABOR/DUI) to determine whether any monies are owed to LABOR/DUI as a result of unemployment overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment. SELECTION PROCESS Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year. A resume may be attached as supplemental information; however, only the information provided in the application will be reviewed and considered in the evaluation process. All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered. For positions that require Bachelor/Master Degree etc: Educational credentials from foreign countries must be evaluated by an approved education review service. This evaluation must be submitted prior to hire. For further information, you may call International Consultants of Delaware, Inc. View phone number on click.appcast.io or World Education Services Inc. View phone number on click.appcast.io or View phone number on click.appcast.io. EXAMINATION PROCESS The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position. Please note that your answers on the supplemental questionnaire must correspond to the information provided on your application to receive credit. BENEFITS This is a full-time, permanent position and eligible for full State benefits, which include: Flexible hours Paid holidays 12-13 per year Generous paid leave package (annual, sick, personal and compensatory leave) State Pension (defined benefit plan) Tax-deferred supplemental retirement savings plans (401(k) and 457) Comprehensive, subsidized health, dental and prescription plans with little to no deductibles, free generic prescriptions, and free preventative health services Flexible Spending Account plans for Health Care and Daycare State Employees Credit Union To learn more, please click this link: STATE OF MARYLAND BENEFITS FURTHER INSTRUCTIONS U.S. Military Veterans may qualify for additional bonus points towards certification. Any job offer will be contingent on the candidate providing a U.S. Military form DD 214 verifying honorable discharge from service prior to starting employment (and may be requested prior to interview). Permanent State employees do not need to submit proof of Veterans status. If you are unable to apply online, or encounter difficulty attaching required or optional documentation, you may submit via email to View email address on click.appcast.io. Please be sure to include your name, identification number (Easy ID) and job announcement number on any documentation to ensure timely processing. PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION. Completed applications, required documentation, and any required addendums may be mailed to: Maryland Department of Labor Office of Human Resources Attn: 26-001756-0029 Admin Spec II/BF 100 S. Charles Street Baltimore, MD 21201 TTY Users: call via Maryland Relay The MD State Application Form can be found online. Maryland Department of Labor is an equal opportunity employer. It is the policy of MDOL that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status. #J-18808-Ljbffr