Bingham Cyclery Bicycle Technician-Level 2

Job Description

Job Description

About This Role

At Bingham Cyclery, our mission is to create a welcoming community where everyone feels valued and empowered to ride. We're a team of passionate bike enthusiasts dedicated to delivering exceptional customer service and building a culture of inclusivity and respect.

We're seeking a skilled and customer-focused Level 2 Bicycle Technician to join our team! As a key member of our service team, you'll be responsible for delivering high-quality bike maintenance, repairs, and custom builds, with a focus on electric bikes and advanced mechanical services.

Key Responsibilities:

Service and Repair:

• Advanced tune-ups, including:
• Drivetrain cleaning and lubrication.
• Inspect and adjust major systems (brakes, gears, bearings, wheels).
• Derailleur, brake, and shifter alignment.
• Replace worn or damaged components.
• Safety checks and test rides to ensure optimal performance.
• Complex bike builds, including custom builds from the frame up.
• Advanced repairs, including:
• Suspension Service: Full suspension overhauls, including fork and shock rebuilds, tuning, and adjustments for all suspension types.
• Hydraulic Brake Maintenance and Installation: Brake bleeds, caliper alignments, rotor replacements, and full hydraulic system installations and diagnostics.
• Internal Hub Service: Complete overhauls, bearing replacements, and gear servicing for all types of internal hubs, including e-bike specific systems.
• Bearing Overhauls: Disassemble, clean, inspect, and replace bearings in hubs, bottom brackets, and headsets.
• Accessory and Component Installation: Install and adjust components such as drivetrains, handlebars, pedals, fenders, racks, and lighting systems.
• Frame alignment, facing, and chasing
• Wheel building, spoke installation, and truing
• Ensure all repairs and builds meet Bingham Cyclery’s quality standards.

Customer Service:

• Write work orders and provide accurate cost estimates.
• Address customer service and warranty issues professionally.
• Plan and lead special events or workshops for customers and staff.
• Educate customers on bicycle products, accessories, and safety.

Operations and Training:

• Follow Bingham Cyclery service processes and protocols.
• Complete mandatory training sessions.
• Organize supplies and maintain a clean workspace.
• Monitor productivity and provide feedback to tech staff.
• Support daily store operations.

QUALIFICATIONS:

• Minimum 2 years of professional bike shop experience with a wide variety of bicycles.
• Proficient in repairing both new and vintage bicycles.
• Strong organizational skills and attention to detail.
• Comfortable using computer systems; Lightspeed Cloud POS experience preferred.
• Capable of lifting and carrying up to 100 lbs regularly.
• Self-motivated, team-oriented, and able to thrive in a fast-paced environment.
• Perform advanced tune-ups, including complete drivetrain cleaning and lubrication.
• Complete complex bike builds, including custom builds from the frame up.
• Handle advanced repairs, including suspension service, hydraulic brake maintenance, internal hub service, bearing overhauls, and accessory installation.
• Provide exceptional customer service and ensure all repairs and builds meet Bingham Cyclery’s quality standards.
• Follow Bingham Cyclery service processes and protocols.
• Complete mandatory training sessions.
• Organize supplies and maintain a clean workspace.
• Monitor productivity and provide feedback to tech staff.
• Support daily store operations.
• Address customer service and warranty issues professionally.
• Plan and lead special events or workshops for customers and staff.
• Educate customers on bicycle products, accessories, and safety.

Preferred Qualifications:

• Additional language skills (Spanish or other) are a plus.

Application Instructions: Complete online job application (-for-employment-staff-pg1412.htm)

• Employee Purchase Perks

  Flexible Schedule

We're local and we love it!

We love where we live and have for over 60 years. We strengthen the fabric of our community and bring the joy of riding into the hands of many. We love riding bikes. We firmly believe that bikes make the world a better place and we’re honored to share that with you.

At Bingham Cyclery, we focus on you as a rider and the local riding infrastructure, we work hard to give you the roads, trails, teams, clubs, service, education and rides to help create the most successful cycling version of yourself possible.