Customer Service and Sales Representative - Remote

Bmoc Group Work From Home Customer Service Representative

Bmoc Group helps individuals and organizations to drive growth by focusing on understanding how you and your organization functions before any recommendations or action plans are developed. The partnership is successful through ensuring your goals are accomplished. Business management is a continuous process, so is planning and goal accomplishment. Planning up front reduces waste of scarce resources and provides a clear path to realize your dreams.

Join our Bmoc Group work from home customer service representative team if you reside in 41 out of 50 states. We cannot accept applications for residents of AK, CA, CO, HI, IL, MA, MD, NY or WA or outside of the United States.

As a Bmoc Customer Experience Champion, you'll enjoy:

• Work from home
• Knowledgeable, encouraging, supportive and present leadership
• Diverse and community-minded organization
• Career-growth and lots of learning opportunities for aspiring minds
• FREE licensing course (and you'll be paid for your time to boot) that can be taken from any internet-accessible device
• Flexible and growth-oriented study sessions
• All state licensing exam fees covered by company
• Yearly renewal of license provided by Bmoc as your employer
• Company-provided computer once you have secured your license
• And yes…all the competitive performance bonus opportunities and benefits you'd expect.

What you'll be doing: Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible. And we trust you already have the necessary ingredient that can't be taught-a caring and supportive nature that will shine through as you help customers through some of the more difficult times in their lives. You'll also have a chance to make great new friends and grow your career in a high-energy, family-friendly atmosphere. Once you become a Licensed Insurance Agent, on a typical day, you'll:

• Assist individuals in understanding their coverages and selecting the right products, services and best solutions to meet their personal needs
• Be providing full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up
• Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner
• Identify additional needs customers may have and help them to upgrade products or services

What you bring:

• High speed internet access (>15 mbps)
• Aptitude, self-discipline and tenacity to be learn about what it takes to become a licensed insurance associate including passing the state licensing exam (and yes… we will help… those who take it seriously and accept our coaching are extremely likely to pass on the first try… a few have to take it again… and yes... we'll help you through that too!)
• Ability to maintain and follow strict personal privacy for customer information
• Strong customer service orientation
• High school diploma or equivalent is the minimum and… with education… more is better
• Handy with MS Windows and other computer applications

Physical and mental demands of this role include those that must be met by an employee to successfully perform the essential functions of this job. Examples include: operating a computer, a phone, and other office machinery, driving to households; walking from car to household; thinking, learning, and concentrating effectively and frequently communicating with other people, both within Bmoc Group and outside of Bmoc; frequently moving about inside and travel between households; ability to handle the stress associated in meeting frequent, multiple and tight deadlines;, ability to work a varied schedule, including evening and weekend hours based on project needs; consistent demonstration of mental stability and ability to have regular, reliable and predictable attendance. At Bmoc Group, we demonstrate our commitment to rewarding individual and team achievement through a total rewards package. This package includes (among other things) a competitive base salary, a generous paid time off policy, merit based annual increases, bonus opportunities and a robust recognition program. Other benefits include a competitive range of insurance plans (including health, dental, and life insurance access to retirement savings programs such as a 401(k) plan and a health savings account, financial assistance with infertility treatments, an employee assistance program, and numerous other offerings to support a healthy work-life balance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job, per Bmoc Group procedure 4.2.1.