Account Manager

Essential Job Functions

• Creates Value Propositioning and drives solutions. Provides, documents, and reviews one strategic solution per client managed in their book of business per quarter. 


• Acts as main liaison between client and CWW network. 


• Internal and external business reviews on a monthly basis.


• Local level relationship building, management and engagement both internally and externally. 


• Creates and deploys SOP to respective origin/destination points. Obtains sign off both internally and externally.


• Manages RCCA process and drive continuous improvement. 


• Participates in and manages quoting process.


• Engages with Implementation Managers for all new business. 


• Manages anomaly and exception reports both financial and operational. 


• Drives cross selling opportunities


• Defines/documents and gains sign off on Scope of Work both internally and externally.


• Manages and Drives Company mandated ROTP. 


• Maintains invoicing requirements contained within the SOP with DD and Regional Director Account Management signature.


• Collaborates with stations and client to build a healthy and steady collections process. 


• Maintain AR below percentage in accordance with company goal.


• Responsible for driving 10% Net Revenue growth YOY for respective book of business. 


• Other duties as assigned

Other Skills & Abilities

• Excellent written and verbal communication skills 


• Strong ability to manage complex internal and external networks


• Ability to react quickly to changing needs/situations


• Demonstrates effective negotiation and closing techniques 


• Excellent organization and problem solving skills 


• Functions well both independently and in a team setting 


• Ability to travel both International and Domestic

Physical Requirements

• Talking, hearing and using hands to operate computer equipment


• Vision abilities required by this job include close vision and the ability to adjust focus

Education & Experience

• High School Degree or GED required.


• Bachelor's Degree preferred


• Minimum five years related experience.


• Minimum four years industry experience preferred.

Certification and Licenses

• Professional certification may be required in some areas

WHY SHOULD YOU WORK FOR CRANE?

At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use


• Excellent Medical, Dental and Vision benefits


• Tuition Reimbursement for education related to your job


• Employee Referral Bonuses


• Employee Recognition and Rewards Program


• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities


• Employee Discounts


• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates


• Potential to earn a quarterly bonus

Come join the leader in logistics and take your career in the right direction.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position requires the final candidate to successfully pass an E-Verify Check.

More Information:  

Company benefits are contingent upon meeting eligibility requirements and plan conditions.