Hearing Aid Coordinator - MA

WSA is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

Part of WSA, HearUSA is on a mission to reframe the world of hearing care and set the highest standard in modern hearing health. With an extensive network of 4,000 independent Hearing Care Professionals and more than 350 centers in U.S., we strive every day to provide each individual with the care, knowledge and experience they deserve.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• The Retail Hearing Center Specialist serves as the frontline ambassador for hearing care services within a retail environment. This role blends lead generation, customer engagement, and operational support to drive appointment bookings, support clinical providers, and deliver an exceptional client experience.

• Use consultative conversations to identify potential hearing needs and reduce barriers to care. Assist licensed Hearing Care Providers in proctoring hearing screenings to qualify potential candidates.

• Generate and convert leads into booked appointments for hearing evaluations. Build and maintain referral opportunities through outbound calls and marketing efforts.

• Schedule, confirm, and manage appointments to optimize provider calendars. Maintain accurate client records and ensure data integrity within systems.

• Communicate with clients via phone, email, and text; respond promptly to inquiries. Support recall efforts and re-engage existing clients.

• Perform basic hearing aid troubleshooting, cleaning, and listening checks. Assist providers with appointment preparation, product readiness, and follow-up processes. Manage hearing aid orders, repairs, inventory, and client notifications for pickup.

• Maintain a quiet, professional, and friendly environment during business hours. Our clients typically have a hearing need and require clearly annunciated communication, and proper grammar with written communication (email, text, etc).

• Track and report key performance metrics (e.g., leads, bookings, conversions, show rates). Meet or exceed monthly sales-qualified lead (SQL) and booking goals. Provide insights on customer trends, objections, and opportunities for growth.

• Maintain a clean, professional, and welcoming center environment. Support merchandising, demo stations, and marketing displays. Follow HIPAA, FDA, and company policies for privacy, safety, and care standards.

• Collect and record payments and assist in financing applications. Maintain detailed and accurate records of cash and bank deposits; and perform end -of-day processes and reports/settlements.

REQUIREMENTS:

• 1–4 years in customer-facing, retail, or sales roles (Hearing Aid Technician, Hearing Industry).

• Proven ability to meet performance or sales targets is preferred.

  Skills & Competencies

  • Strong interpersonal and communication skills with a consultative approach.

  • Ability to identify customer needs and build trust quickly.

  • Detail-oriented with strong organizational and multitasking abilities.

  • Comfortable working in a fast-paced retail environment.

  • Basic proficiency in Microsoft Office and digital tools.

• 1–4 years in customer-facing, retail, or sales roles (Hearing Aid Technician, Hearing Industry).

LIFESTYLE & BENEFITS:

• Comprehensive Benefits Package

• Paid Holidays & PTO Policy

• 401k Matching Program

• Tuition Reimbursement

• Employee, Family & Friends Hearing Aid Discount Program

• Service Days & Diversity, Equity & Inclusion Initiatives

Pay:$25hr.

The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person’s ability to do the job or otherwise made unlawful by federal, state, or local law.