Guest Services Associate

Guest Services Associate

Position Summary:

Welcomes and assists patients, their families, and visitors entering the hospital and residing in all waiting areas by providing exceptional experience and assistance in regards to service offerings.

Full time - variable shift - 72 hours per pay period - weekend availability required

Responsibilities:

• Provides an exceptional patient and guest experience by delivering a high level of service to every patient and visitor during every encounter
• Protects the safety of the organization and entrances by exercising independent judgment when screening those entering
• Acts as a liaison between patients, guests, staff, and providers to ensure facilitation of requests with the highest level of hospitality and professionalism
• Solves problems of limited complexity and refers more complex issues to higher levels
• Identifies possible crisis/emergency situations and directs actions appropriately
• Performs other related duties as assigned
• Familiar with standard concepts, practices, and procedures within the field
• Regular and predictable attendance is an essential job function
• Competent to meet age specific needs of the unit assigned

Requirements and Minimum Qualifications :

• High school diploma or equivalent required
• Minimum 3 years' hospitality, education, retail, public service, or related experience required
• 5 years of relevant experience preferred
• Strong interpersonal skills along with the ability to maintain complete confidentiality and sophistication in social and professional settings
• Excellent communication skills
• MOAB training, or must acquire within 6 months of employment, required
• BLS Required. Current AHA Healthcare provider, American Red Cross, AHA Health Saver or KH BLS during General Orientation

Working Conditions:

• Must be able to lift and move up to 25 lbs.
• Must be able to push, pull, or transport patients in wheelchair
• Must be able to assist in patient transfer
• Must be able to maintain a standing and/or sitting position
• Typical equipment used in a clinical and office job

About Kootenai Health:

Kootenai Health is a highly esteemed healthcare organization serving patients throughout northern Idaho and the Inland Northwest. We have been recognized with many accolades and distinctions, including being a Gallup Great Workplace, No. 1 Best Place to Work in Large Healthcare Organizations, and Magnet™ Status for Nursing Excellence. We pride ourselves on our outstanding reputation as an employer and a healthcare provider.


As your next employer, we are excited to offer you:

• Comprehensive medical coverage, including fully employerpaid options for eligible fulltime employees, plus affordable plans for parttime staff. Benefits begin on the 1st of the month following 30 days of employment.
• Dental, vision, life, and pet insurance, with telemedicine and wellbeing resources available to all employees
• Tuition assistance after 90 days to support your professional growth
• Retirement plans with pretax and Roth options and employer matching from 3%-6%
• Competitive pay, plus night, weekend, and PRN shift differentials
• Awardwinning wellness program with coaching, financial wellness resources, and free or discounted access to fitness centers and premium wellbeing apps
• PerkSpot discounts providing access to thousands of exclusive deals in over 25 categories
• And an employee referral bonus program

Kootenai Health provides exceptional support for extraordinary careers. If you want to work on a high-quality, person-centered healthcare team, we can't wait to meet you!


Apply today!


Kootenai Health complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, veteran status, or sex. Kootenai Health does not exclude people or treat them differently because of race, color, national origin, age, disability, veteran status, or sex.