Lead Operations Coordinator

Summary
Responsible for coordinating and overseeing daily operational activities to support clinical and administrative functions. Ensures efficient workflows, compliance with policies, and effective communication across departments. Serves as the primary point of contact for operational issues and provides guidance to staff to maintain high standards of service.
Does this position require Patient Care?
No
Essential Functions
-Coordinates and manages daily administrative and operational activities to support clinical departments.
-Monitors workflows and identifies opportunities for process improvement to enhance efficiency and patient care.
-Serves as a liaison between clinical staff, administrative teams, and leadership to ensure seamless communication.
-Ensures compliance with hospital policies, regulatory requirements, and operational standards.
-Manages scheduling, resource allocation, and logistics to support departmental needs.
-Provides training and support to staff to ensure adherence to procedures and protocols.
-Develops and maintains accurate records, reports, and documentation related to operations.
-Resolves operational issues and escalates complex matters to leadership when necessary.
-Collaborates with interdisciplinary teams to implement new initiatives and support organizational goals.

Education
High School Diploma or Equivalent required or Associate's Degree Healthcare Administration preferred or Associate's Degree Related Field of Study preferred

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials

Experience
Experience in healthcare operations, administrative coordination, or a similar role 3-5 years required and Experience in a leadership or supervisory role 1-2 years preferred and Experience in a healthcare or hospital setting 1-2 years preferred

Knowledge, Skills and Abilities
- Strong organizational and multitasking skills to manage complex operations effectively.
- Excellent communication and interpersonal skills for collaborating with diverse teams.
- Proficiency in using administrative tools, scheduling software, and Microsoft Office applications.
- Ability to identify and implement process improvements to enhance operational efficiency.
- Problem-solving skills to address and resolve operational challenges promptly.
- Knowledge of hospital policies, procedures, and regulatory requirements.

Physical Requirements

• Standing Occasionally
• Walking Occasionally
• Sitting Constantly
• Lifting Occasionally
• Carrying Occasionally
• Pushing Rarely
• Pulling Rarely
• Climbing Rarely
• Balancing Occasionally
• Stooping Occasionally
• Kneeling Rarely
• Crouching Rarely
• Crawling Rarely
• Reaching Occasionally
• Gross Manipulation (Handling) Constantly
• Fine Manipulation (Fingering) Frequently
• Feeling Constantly
• Foot Use Rarely
• Vision - Far Constantly
• Vision - Near Constantly
• Talking Constantly
• Hearing Constantly

The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.