Supervisor, Mail Order Pharmacy Operations

CVS Health Supervisor, Mail Order Pharmacy Operations

We're building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

The Supervisor, Mail Order Pharmacy Operations manages day-to-day supervision of a team and directs workflow of team leads, pharmacy technicians, support, and administrative staff. This role is responsible for leading all inventory control activities to ensure accurate, compliant, and efficient material management across the facility. This position oversees cycle counting, slotting, RGM, IRP, SAP data integrity, DSCSA compliance, and workload distribution among materials coordinators. The role also ensures adherence to operational and regulatory procedures, supports power industrial equipment oversight, manages Production Supply financials and provides flexible, extended-hour availability for operational support and cross-functional conference calls.

Key Responsibilities

Inventory Control & System Accuracy

Oversee all daily inventory control activities including cycle counting, discrepancy resolution, and root-cause analysis.

Maintain accurate SAP system transactions including receipts, adjustments, transfers, and RGM IRP data updates.

Manage slotting strategy, including location optimization, replenishment logic, and warehouse layout efficiency.

Ensure timely reconciliation of system versus physical inventory.

Maintain consistent communication and collaboration with Procurement and Call Strategy teams to support planning and material flow alignment.

DSCSA Monitoring & Compliance

Monitor and maintain compliance with DSCSA (Drug Supply Chain Security Act) requirements for receiving, storage, traceability, and transaction documentation.

Investigate, document, and escalate suspect or illegitimate product events, ensuring required reporting steps are followed.

Partner with Quality and Compliance teams to support audits, investigations, and regulatory reviews.

Leadership & Workload Coordination

Supervise, coach, and develop inventory control staff.

Assign and balance daily workload across inventory control staff to ensure timely completion of tasks and adherence to priorities.

Provide ongoing performance feedback, training, and skill development.

Power Industrial Equipment Oversight

Monitor certification status, safe operation, and training compliance for power industrial equipment (PIT) users within Materials.

Coordinate with Facilities/Safety to schedule training, renewals, and safety assessments.

Support investigations and corrective actions for any equipment-related incidents.

Process Documentation & Work Instructions

Create, review, and maintain Work Instructions (WIs), SOPs, and job aids related to inventory control, slotting, DSCSA processes, SAP transaction workflows, and equipment handling.

Ensure documents are compliant, clear, and aligned with operational and regulatory requirements.

Lead process standardization and continuous improvement initiatives.

Operational Flexibility & Cross-Functional Support

Provide extremely flexible and extended availability for operational support beyond standard hours, including weekends or after-hours as needed.

Participate in cross-functional conference calls, escalation meetings, and rapid-response problem solving.

Serve as a primary point of contact for urgent inventory, system, or compliance-related issues.

Reporting & Improvement

Prepare and analyze reports on inventory accuracy, cycle counting performance, slotting efficiency, and DSCSA compliance metrics.

Identify improvement opportunities and lead corrective or preventive action implementation.

Support physical inventories, recalls, and system data audits.

Support onsite audits, partner with the Pharmacist in Charge (PIC), and provide updates on audit findings and recommendations.

Required Qualifications

3+ years of inventory control, warehouse, or materials experience.

1+ year of supervisory or lead-level experience.

Strong leadership, problem-solving, and communication skills.

Working knowledge of collaboration and teamwork

Ability to support flexible and extended work hours.

Ability to procure an Illinois Pharmacy Technician License prior to start date

Preferred Qualifications

Experience with slotting, cycle counting, and SAP transactions.

Understanding of DSCSA requirements (or willingness to learn).

Knowledge of power industrial equipment certification requirements.

Working knowledge of execution and delivery (planning, delivering, and supporting) skills

Working knowledge of business intelligence

Working knowledge of problem solving and decision making skills

Adept at growth mindset (agility and developing yourself and others) skills

Education

High school diploma, GED, or equivalent work experience required.

Bachelor's Degree preferred.

Anticipated Weekly Hours: 40

Time Type: Full time

Pay Range: $18.50 - $93,574.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.