Medical Assistant- Virtual Care Support Services

Medical Assistant- Virtual Care Support Services Job Type: Full-Time Work Location: In Person Position Overview The Virtual Care Support Services Medical Assistant supports virtual care delivery, Remote Patient Monitoring (RPM), and Quality Department initiatives, with a primary focus on patients with cardiovascular conditions . This role is critical to patient engagement, proactive monitoring, and care coordination and requires extensive phone-based communication with patients and caregivers. The ideal candidate has prior experience in cardiovascular care, is comfortable working in a fast-paced, metrics-driven environment, and demonstrates strong clinical judgment within defined protocols. Key Responsibilities Perform outbound and inbound phone-based patient outreach for RPM and chronic cardiovascular care programs Monitor and review RPM data (e.g., blood pressure, heart rate, weight) and identify trends or abnormal values Escalate clinical concerns to the Advanced Practice Providers (APPs) or physicians per established cardiovascular care protocols Educate patients on cardiovascular disease management, medication adherence, lifestyle modifications, and RPM device usage Conduct routine follow-ups to assess symptoms, adherence, and care plan effectiveness Document all patient interactions, monitoring data, and care coordination activities accurately in the EHR and RPM Platform. Collaborate with physicians, APPs, care managers, and quality teams to ensure coordinated care delivery Assist with Quality Department programs , including care gap outreach, quality measure support, and data collection Provide education and support to caregivers to enhance chronic cardiovascular disease management Maintain compliance with HIPAA, RPM billing workflows, and organizational policies Required Qualifications High school diploma or equivalent required Completion of an accredited Medical Assistant program required. A minimum of 5 years of experience as a medical assistant is required Minimum 2-3 years of hands-on experience in a cardiovascular or cardiology care setting (REQUIRED) Strong understanding of cardiovascular conditions such as hypertension, heart failure, coronary artery disease, and arrhythmias Proficiency with Electronic Health Records (EHR) and telehealth or RPM platforms Excellent verbal communication skills with comfort managing high-volume phone outreach Knowledge of HIPAA, healthcare compliance, and clinical documentation standards Preferred Qualifications Experience in Chronic Care Management (CCM) and/or Remote Patient Monitoring (RPM) Experience supporting quality programs, value-based care, or population health initiatives #J-18808-Ljbffr First Coast Cardiovascular Institute, LLC