Payments- Escrow Client Service Account Controls Associate

Bring your expertise in client service, controls, and operational risk management to one of the world's leading financial institutions. As an Escrow Client Service Account Controls Associate within Wholesale Payments, you will play a key role in supporting North America Escrow while enhancing and maintaining risk and control activities across global Escrow locations, including North America, Europe, Asia Pacific, and Latin America. You will partner closely with Client Managers, Operations, and Control teams to ensure data integrity, regulatory compliance, and operational excellence.Job responsibilitiesSupportNorthAmericaEscrow Client Managersbyactioningclient-relatedcasesandmaintainingaccurateaccountinformationacrossmultipleinternalsystemsMonitordailycashactivity,investigateoverdraftsanduninvestedcashbalances,andcoordinateresolutionofoutstandingitemsPerformongoingaccountmaintenancereviews,includingmonitoringaccountchangesandensuringdataaccuracyacrossEscrowplatformsReviewandanalyzerecurringcontrolreports,dashboards,andaccountmetricstoidentifyinconsistencies,exceptions,andpotentialrisksExecutequalityassurancereviewsacrossglobalEscrowlocationstoensureadherencetoestablishedproceduresandcontrolstandardsProduceanddistributemonthlycontrolmetricsandmanagementreportingforglobalEscrowgovernanceforumsManageperiodicreviewsofdormantaccounts,agedreceivables,returnmail,andsmallbalanceaccountstosupportregulatoryandoperationalrequirementsSupportPayingAgencyactivitiesandrelatedoperationalprocessesParticipateinandleadsmalltolarge-scaleprojectsfocusedonprocessimprovement,riskmitigation,andoperationalefficiencyPartnerwithstakeholdersacrossOperations,ClientService,andControlstostrengthenriskmanagementandenhancetheclientexperienceRequired qualifications, capabilities, and skillsBachelor'sdegreeinBusiness,Finance,orarelatedfield3+yearsofexperienceinfinancialservices,operations,clientservice,escrow,corporatetrust,custody,orarelateddisciplineStronganalyticalandproblem-solvingskillswithexceptionalattentiontodetailExperiencereviewingoperationalprocesses,identifyingrisks,andsupportingastrongcontrolenvironmentStrongwrittenandverbalcommunicationskillswiththeabilitytocollaborateacrossteamsandstakeholdergroupsAbilitytomanagemultipleprioritiesandperformeffectivelyinafast-pacedenvironmentStrongMicrosoftExcelskillsandproficiencywithdataanalysisandreportingDemonstratedabilitytoworkindependentlywhilecontributingtoacollaborativeteamenvironmentPreferred qualifications, capabilities, and skillsExperienceinEscrow,CorporateTrust,Custody,orrelatedPaymentsbusinessesKnowledgeofriskandcontrolframeworks,operationalriskmanagement,andqualityassurancepracticesFamiliaritywithJ.P.Morganinternalplatforms,includingUnity,CAPTIS,ESP,ECD,andiDDAExperiencesupportinggovernancereporting,metricsproduction,andcontrolforumsUnderstandingoftax-relatedprocessesandrequirementsProjectmanagementandprocessimprovementexperiencewithafocusonoperationalexcellenceandriskreduction JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/VeteransJ.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Full timePosting Date: 2026-08-13