Patient Access Specialist - Laboratory Float Pool

The Patient Access Specialist is responsible for facilitating patient access services by managing incoming calls, assisting clinic customers at first point of contact, and streamlining clinic-wide communications. Also responsible for the daily work schedule for a group of physicians/staff by answering the phones, obtaining records, verifying patient information, scheduling appointments, entering charges and collecting payments. Job Relationships Reports to the Operations Manager Principal Responsibilities * Answer all incoming calls, identify the need of the caller and take messages as required. * Check patients in, verify patient information and update information/register new patients as needed.

• Collect co-pay and/or payment at time of service as required.
• Schedule appointments for the provider according to provider group

procedures, maintaining a high level of accuracy. * Identify provider schedule capacity and analyze the availability for patient demand in order to maximize provider efficiency and schedule utilization. * Collaborate with onsite department physicians and clinical staff to align scheduling effort and assist patients at first point of contact.

• Request future charts, add ons, stat, etc. Pull charts in office if required.
• Compile office charts for appointments one day in advance.
• Document patient requests to the office nurse through EHR.
• Work Televox reports specifically for assigned provider / provider group.
• Work office bump list / wait list / normal letters / overdue orders for

assigned provider / provider group.

• Work the Access Center Task list for assigned provider / provider group.
• Maintain knowledge or experience in billing and insurance principles /

practices. * Route emergency calls to the office nurse/TeleNurse in accordance to the emergency procedure.

• Adhere to patient service standards.
• Maintain a positive attitude and professional behavior in associations with

patients and employees. * Responsible for continuing education and adhering to appropriate workflow processes.

• Report any workflow problems/complaints to the Manager.
• Comply with the Springfield Clinic incident reporting policy and procedures.
• Adhere to all OSHA and Springfield Clinic training & accomplishments as

required per policy. * Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards. * Perform other job duties as assigned. Education/Experience

• High School graduate or GED preferred.
• A minimum of one (1) year of medical office and/or phone experience

preferred. Knowledge, Skills and Abilities

• Proficient and accurate typing skills required.
• Knowledge of medical terminology is preferred.
• Deductive reasoning.
• Ability to work under pressure with accuracy.
• Excellent attendance in previous work environment.
• Demonstrates intermediate computer skills and knowledge of computer software

programs. * Effective verbal, written and interpersonal communication skills. Working Environment * Office type environment requiring extended periods of sitting. PHI/Privacy Level

HIPAA1