Billing and Collections Specialist

About Us Udacity is on a mission of forging futures in tech through radical talent transformation in digital technologies. We offer a unique and immersive online learning platform, powering corporate technical training in fields such as Artificial Intelligence, Machine Learning, Data Science, Autonomous Systems, Cloud Computing and more. Our rapidly growing global organization is revolutionizing how the enterprise market bridges the talent shortage and skills gaps during their digital transformation journey. Udacity is now an Accenture company, and exciting things are happening! Udacity is actively seeking an experienced Billing & Collections specialist based in Cairo, Egypt to join our team! Reporting to our Director of Revenue Accounting, you will play a key role in ensuring accurate and timely invoicing, revenue recognition, and financial compliance across our operations. You will manage the full billing cycle for a portfolio of customers, ensuring invoices align with contractual terms and internal policies. A core responsibility of this role includes owning the customer collections process—proactively monitoring accounts receivable, following up on outstanding balances, resolving billing disputes, and working closely with customers to ensure timely payments and maintain positive relationships. In this role, you'll collaborate closely with the Finance, Legal, and Sales teams—as well as external stakeholders—to support smooth financial operations and customer satisfaction. You will also contribute to month-end close activities by owning the B2C segment revenue reconciliations. Your attention to detail, strong communication skills, and commitment to process improvement will help drive efficiencies and support scalable growth in a global, tech-driven environment. Location: Udacity will consider qualified candidates located within reasonable commuting distance to Cairo, Egypt. While this is a remote based position, you may be asked to connect with the local team periodically. Relocation assistance is not offered at this time. What you'll do: Generate and review customer invoices based on contract terms and purchase orders Resolve billing discrepancies and disputes Leade customer collections and maintain positive client relationships Proactively engage customers to ensure timely collections and reduce DSO Support month-end close activities related to billing and Accounts Receivable Collaborate effectively with Finance, Legal, and Sales teams to ensure alignment Identify and implement opportunities for automation and process improvement Assist with indirect tax compliance calculations and other recurring revenue close items Prepare B2C revenue reconciliations in accordance with the month end close schedule. What we value: Minimum of 3 years of relevant billing and collections experience, preferably at a Hi-tech company You are hands-on and detail-oriented with proven experience in AR & billing, revenue experience is a plus. Experienced in major ERP systems such as NetSuite and Salesforce Advanced Excel skills Demonstrated work habit of being detailed oriented and producing accurate work Strong communication and collaboration skills Fluency in English is required What We Do Forging futures in tech is our vision. Udacity is where lifelong learners come to learn the skills they need, to land the jobs they want, and to build the lives they deserve. Don’t stop there! Please keep reading... You’ve probably heard the following statistic: Most male applicants only meet 60% of the qualifications, while women and other marginalized candidates only apply if they meet 100% of the qualifications. If you think you have what it takes but don’t meet every single point in the job description, please apply! We believe that historically, many processes disproportionately hurt the most marginalized communities in society- including people of color, working-class backgrounds, women and LGBTQ people. Centering these communities at our core is pivotal for any successful organization and a value we uphold steadfastly. Therefore, Udacity strongly encourages applications from all communities and backgrounds. Udacity is proud to be an Equal Employment Opportunity employer. Please read our blog post for “6 Reasons Why Diversity, Equity, and Inclusion in the Workplace Exists” Last, but certainly not least… Udacity is committed to creating economic empowerment and a more diverse and equitable world. We believe that the unique contributions of all Udacians is the driver of our success. 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