Food and Beverage Manager/ Maitre D'

Job Description

Job Description

Description:

Description

WE ARE

Ocean Key Resort and Spa is a 4-diamond award-winning resort in downtown Key West, FL. We are located in the heart of the action with exquisite sunsets and Mallory Square in our backyard. We're a busy resort with 100 guest rooms, 2 restaurants, a tranquil and tropical Spa, picturesque pool and lounge, fitness center, and so much more!

OUR CULTURE | Individual Distinction, Collective Soul

The Noble House Hotels & Resorts philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. We are a group of individuals that share a passion for hospitality. We let our personalities shine and we like to have fun.

A day in the life...

The Maitre D' / Sommelier serves as the face of the restaurant, creating exceptional guest experiences through personalized service, table management, and expert wine knowledge. This position is responsible for welcoming and seating guests, managing reservations, overseeing the dining room experience, and providing professional wine recommendations, pairings, and service that enhance the overall dining experience.

Leadership Experience

• Lead by Example – Model professionalism, teamwork, and service standards. 
• Coach & Develop – Provide ongoing training, feedback, and support. 
• Hold Team Accountable – Set clear expectations and address performance consistently. 
• Communicate Effectively – Keep the team informed, engaged, and aligned. 
• Recognize & Motivate – Celebrate successes and encourage strong performance.

Guest Experience

• Greet and welcome guests in a warm, professional, and engaging manner.
• Manage reservations, seating arrangements, and table assignments to maximize guest satisfaction and operational efficiency.
• Maintain a visible presence in the dining room, ensuring service standards are consistently upheld.
• Address guest concerns promptly and professionally.
• Develop relationships with repeat guests and VIPs.
• Collaborate with management and service teams to create memorable dining experiences.
• Open and close restaurant 5 nights per week as well as duties that this will entail.

Wine Program & Sommelier Responsibilities

• Maintain expert knowledge of the restaurant's wine list as well as assist in creating said list.
• Recommend wines based on guest preferences, menu selections, and food pairings.
• Present, open, and serve wines according to proper service standards.
• Assist in the development and maintenance of the wine program.
• Monitor wine storage conditions and inventory.
• Conduct wine training and educational sessions for service staff.

Operations & Compliance

• Ensure compliance with all alcohol service laws and responsible beverage service practices.
• Support inventory counts and beverage cost controls.
• Maintain cleanliness and organization standards.
• Assist with special events, wine dinners, and promotional activities.

Qualifications

• 3-5 years of Upscale dining experience.
• Strong knowledge of wine, spirits, and food pairings.
• Certified Sommelier designation preferred or WSET Level 1 or higher.
• Exceptional guest service and communication skills.
• Ability to work evenings, weekends, and holidays.

Physical Requirements

• Stand and walk for extended periods.
• Lift and carry up to 40 pounds.
• Work in a fast-paced environment while maintaining professionalism.

Certification Requirement

Must possess, at a minimum, a Level 1 or Level 2 Sommelier certification from a recognized wine education organization.

The above list of duties and responsibilities is not intended to be exclusive, other responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job may be required from time to time with or without notice. While this job description is intended to be an accurate reflection of the current job, management does reserve the right to revise or alter the duties of the job either temporarily or permanently as required.

We’ve got you covered… At Ocean Key Resort and Spa, we are proud to offer our team members amazing perks and benefits.

• Health Benefits Package- Medical/Dental/Vision/Employee Assistance Program offering support when you need it most
• Supplemental benefits to select such as Short-Term disability, Life Insurance, AD&D and even Pet Insurance
• 401K plan with matching
• Team Member parking reimbursement program
• On Demand Pay- access to your pay before payday
• Paid Holidays/Personal/Vacation/Sick time
• Company-Sponsored Parking program for team members
• Team Member/Family/Friend hotel and restaurant discounts within Noble House Hotels & Resorts (nationwide)
• Career growth opportunities and Recognition Programs
• Nationwide team member discount program for theme parks (including Disney, Six Flags, Universal Studios, and more!) discounted MLB, NHL, NFL, concert tickets, and much more.
• *Certain benefits apply only to full-time employment status, and introductory eligibility period applies

Are you ready to join the excitement? At Ocean Key Resort and Spa, we look for team members with a high amount of integrity and a positive hospitality-driven mindset. We look forward to reviewing your application and resume.

At Ocean Key Resort and Spa, we take pride in supporting our initiatives towards Diversity, Equity, Inclusion and Accessibility. We have established a hotel committee to bring together a variety of thoughts, perspectives, and expressions – and we would love for you to share yours with the team!

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.