Customer Experience Coordinator

Job Description

Job Description

Are you a proactive, assertive take-charge person? Do you excel in a fast pace environment where you're the point person to organize and problem solve? Do you have 2+ years of project coordinating, scheduling and/or dispatching experience and looking for a new challenge with a close-knit organization. Paul Davis Restoration is looking for you!

Paul Davis Restoration is a property restoration company, that recovers, reconstructs, and restores residential and commercial properties in the Portland and Vancouver areas. Our purpose is to provide extraordinary care while serving people in their time of need. We are a close-knit company with a culture of respect for others, having fun on purpose, and providing growth and training opportunities for employees. We are experiencing rapid growth and are adding A players to our team. Restoration is a stable, necessary industry serving customers in their time of need.

Job Responsibilities

• Intake and input jobs into the Restoration Management Software (RMS)
• Provide regular and timely updates to customers and clients throughout the lifecycle of the job
• Confirm customer and job-related issues are addressed and resolved in a timely manner
• Assist in the coordination and procurement of services, equipment, and/or tools
• Solicit customer feedback throughout the customer journey (NPS, Google reviews, and closing the loop on concerns)
• Partner with Project Leader(s) to obtain, maintain, and ensure compliance with job safety requirements and documentation
• Assist Project Leader(s) with the timely collection of payments from customers and Third-Party Administrators (TPAs)
• Participate in a rotating on-call schedule, responding to after-hours emergency calls and supporting job intake and coordination as required
• Perform additional duties as assigned

Compensation: 25-30hr DOE

Qualifications

• 2-year Associates degree preferred but not required
• 2+ years of Restoration Industry and/or Construction industry experience is preferred
• 4+ yrs. of project coordination is a plus
• Effective phone etiquette skills
• Able to communicate clearly and precisely in both written and verbal form
• Sound planning and organization skills with a sense of urgency and immediacy
• Able to coordinate multiple jobs and needs in a fast pace working environment daily
• Able to participate in after-hours work when an emergency event, job or workload may require
• Able to work in a productive, organized, and professional manner, even when under pressure
• Intermediate computer skills; knowledge of Microsoft office applications, including Word, Excel, Outlook
• Able to type 40+ words per minute
• Able to pass criminal background verification and must be insurable to drive company vehicles
• Regular working hours: 7:30am to 4pm

Benefits:

• PTO Paid Time off
• Seven company paid holidays
• Medical, dental, vision benefits
• 401K with employer contribution
• Company recognition
• Paid Professional and Industry certifications and training
• Fun, family-focused culture

Paul Davis Restoration is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.