Customer Service Manager - State Farm Agent Team Member

Benefits:

• Annual anniversary bonus
• Paid Holidays
• Paid birthday off
• Nights and weekends off
• 1 hour lunches
• Friday- Early release
• Licensing and continuing education fees fully paid
• Hiring bonus
• Referral bonus
• 401(k) matching
• Dental insurance
• Employee discounts
• Free food & snacks
• Health insurance
• Paid time off
• Vision insurance

ROLE DESCRIPTION:

As a Customer Service Manager - State Farm Agent Team Member with Anthony Kondos - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.


We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.


RESPONSIBILITIES:

• Oversee the office operations pertaining to new and existing customer request and needs
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

QUALIFICATIONS:

• Prior agency experience looking for a managerial role.
• Previous State Farm agency experience.
• Leadership and organizational skills.
• Communication and problem-solving abilities.
• Ability to direct a team to complete the urgent and important of every day
• Property/Casualty/Life and Health licensed.
• Bi-lingual in Spanish and English (not required) but a major advantage.

COMPANY CULTURE:

We are a well-established and successful team seeking the right person to join us. Our work environment is laid-back, with an organic day-to-day approach that fosters a comfortable and supportive atmosphere. Most of our team members have been with us for over five years, creating a close-knit, family-like vibe. Additionally, we serve a large, untapped bilingual (Spanish-speaking) clientele, presenting plenty of exciting opportunities for growth and impact. If you're looking to be part of a dedicated team with room to thrive, we'd love to hear from you!

Compensation: $50,000.00 - $75,000.00 per year

Compensation: $60,000.00 - $85,000.00 per year


We're Hiring!

We are a very busy office and are looking for our next great team member. This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are an established, growth-oriented agency with a team of highly motivated individuals. Our team works hard to reach our goals together as a team and have fun while we are doing it! If you want to work in an environment that is fun, challenging, and rewarding, then Anthony Kondos - State Farm Agent may be the right fit for you!
About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, Health Insurance, and Renters Insurance.
• Our office is located in SE Portland .
• I am a second generation State Farm agent.
• Our agency has received awards including: Ambassador Travel, Legion of Honor, and New Agent Program Qualifier

We look forward to speaking with you!

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.