Customer Service Specialist

Customer Service Specialist

A highly reputable manufacturing company is looking for a Customer Service Specialist to join their team! This role includes a large range of duties including but not limited to customer service, accurate order processing and data entry, while also supporting product-related inquiries and quality documentation. You'll play a critical role in ensuring orders are entered correctly, customer requests are handled efficiently, and internal teams have the information they need to deliver a high-quality customer experience. and much more!

Job Description

• Accurately enter and process high volumes of customer orders within the ERP system
• Maintain and update order records, ensuring completeness and accuracy
• Review orders and documentation for discrepancies and resolve issues promptly
• Manage data entry for product and quality-related records
• Serve as a point of contact for product inquiries and order-related questions
• Respond to customer requests via phone and email in a professional, timely manner
• Coordinate returns, exchanges, and credits in line with company processes
• Create and track quality-related inquiries from submission through resolution
• Assist in compiling documentation such as reports, contract reviews, and investigation summaries
• Maintain organized records for product and quality documentation
• Collaborate with engineering, manufacturing, and quality teams to resolve issues
• Work cross-functionally with internal teams to ensure efficient order processing and issue resolution
• Handle a high volume of requests while maintaining strong accuracy and attention to detail
• Support reporting, tracking, and administrative tasks as needed
• Perform other duties as assigned.

Additional Skills & Qualifications

• Minimum 2+ years of experience in order entry, customer support, or a similar role
• Experience working in a manufacturing or technical environment preferred
• Hands-on experience with ERP systems (order management, data entry)
• Strong proficiency in Microsoft Office, especially Excel and Outlook
• Excellent attention to detail with a focus on accuracy in data and order entry

Benefits

• Great benefits package
• Work life balance
• Stability and clear opportunities for growth into other areas of the dealership over time.

This position is moving extremely fast as this is an urgent need for the client. If interested, please send over your most up to date resume along with your availability for a 10-minute phone call to View email address on click.appcast.io

This is a Contract position based out of Cary, IL.

The pay range for this position is $21.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Cary,IL.

This position is anticipated to close on Jun 5, 2026.