Customer Service Specialist

Job Title: Customer Service Specialist

Location: Cary, IL

Pay: $20 - $25 an hour

A highly reputable manufacturing company is looking for a Customer Service Specialist to join their team! This role includes a large range of duties including but not limited to customer service, accurate order processing and data entry, while also supporting product-related inquiries and quality documentation. You'll play a critical role in ensuring orders are entered correctly, customer requests are handled efficiently, and internal teams have the information they need to deliver a high-quality customer experience. and much more!

Job Description:

• Accurately enter and process high volumes of customer orders within the ERP system

• Maintain and update order records, ensuring completeness and accuracy

• Review orders and documentation for discrepancies and resolve issues promptly

• Manage data entry for product and quality-related records

• Serve as a point of contact for product inquiries and order-related questions

• Respond to customer requests via phone and email in a professional, timely manner

• Coordinate returns, exchanges, and credits in line with company processes

• Create and track quality-related inquiries from submission through resolution

• Assist in compiling documentation such as reports, contract reviews, and investigation summaries

• Maintain organized records for product and quality documentation

• Collaborate with engineering, manufacturing, and quality teams to resolve issues

• Work cross-functionally with internal teams to ensure efficient order processing and issue resolution

• Handle a high volume of requests while maintaining strong accuracy and attention to detail

• Support reporting, tracking, and administrative tasks as needed

• Perform other duties as assigned.

Additional Skills & Qualifications

• Minimum 2+ years of experience in order entry, customer support, or a similar role

• Experience working in a manufacturing or technical environment preferred

• Hands-on experience with ERP systems (order management, data entry)

• Strong proficiency in Microsoft Office, especially Excel and Outlook

• Excellent attention to detail with a focus on accuracy in data and order entry

Benefits:

• Great benefits package

• Work life balance

• Stability and clear opportunities for growth into other areas of the dealership over time.

***INTERVIEWS

HAPPENING THIS WEEK***

This position is moving extremely fast as this is an urgent need for the client. If interested, please send over your most up to date resume along with your availability for a 10-minute phone call to View email address on click.appcast.io Type & Location

This is a Contract position based out of Cary, IL.

Pay and Benefits

The pay range for this position is $21.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Cary,IL.

Application Deadline

This position is anticipated to close on Jun 5, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io (%View email address on click.appcast.io) for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.