DISPATCH SUPERVISOR

Job Description

Job Description

Description:

GENERAL PURPOSE OF THE JOB

The Dispatch Supervisor is responsible for managing and directing deliveries, installations, pickups, and all logistics. 

This position is also responsible for all deliveries and pickups to be accomplished in a professional, cost effective, timely, and accurate manner.

Additionally, this position is responsible for the effective and successful management of labor, productivity, and quality control measures as established and set for the department. 

This position will also assist with any other duties as instructed by Operations management.

  ESSENTIAL DUTIES AND RESPONSIBLITIES . 

This list of tasks is illustrative only and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

• Breaks down workload into assignments and prioritizes and delegates assignments to staff.

• Monitors productivity and quality objectives.

• Manage and directs all dispatch and delivery– to include hiring, training, supervising, instilling best operating practices, scheduling, evaluating, disciplining and terminating.

• Develops and oversees methods and procedures for transportation of rental equipment and supplies from company warehouses to customers, other warehouses or other storage facilities.

• Determines most efficient and economical routing and mode of transportation.

• Directs scheduling of deliveries and notification of concerned departments or customers of arrival dates and approximate times.

• Communicates with customers regarding delivery schedules, delivery problems and installation issues.

• Oversees the tracking of all DOT driver requirements such as driver mileage logs and reports/investigates all driver accidents to the General Manager.

• Ensures all packing supplies and installation equipment is in stock.

• Ensures company and leased delivery vehicles are inspected and serviced at proper intervals.

• Develops and implements an effective process of selecting, and training staff.

• Identifies and corrects communication errors between Sales, Logistics and Customers in order to improve Customer satisfaction.

• Coordinates timely scheduling of after-hours pickups and deliveries, as needed.

• Initiates investigations into causes of damages or shortages in delivered or returned orders.

• Follows all report procedures for safety violations and injuries.

• Adheres to all company policies, procedures, rules and regulations in written or verbal form.

• Complies with company and government safety requirements (including the correct use of Personal Protective Equipment) and other regulations.

• Attends department, location and safety meetings.

JOB PERFORMANCE STANDARDS

The following is a comprehensive list of the specific criteria by which a person in this position will be measured and graded for their performance for the purposes of performance reviews, merit increases and incentive compensation.

• Successful management of productivity, quality control standards and labor resources within timelines and budget while meeting expected customer service levels.

• Ability to work professionally and effectively with co-workers and all Eventworks locations.

• Ensures proper training and ongoing development of all personnel.

• Provides frequent and constructive feedback to staff; conducts performance appraisals according to company policy; holds regularly scheduled departmental meetings.

• Ensures that all data collection and reports are accurate and submitted on a timely basis.

• Ensures that all Company policies and procedures and Standard Operating Procedures are enforced and adhered to by all personnel.

• Maintains a clean, safe and organized working environment.