Deposit Services Specialist II

Job Description

Job Description

Note: We are looking to fill one Deposit Services Specialist II opening, wherein the selected employee can be headquartered at various Beacon locations throughout Indiana that have available office space. Ability to occasionally telecommute may also be considered. Periodic travel to Wabash will be necessary in this role for training and meetings.

This position will be Team Lead for the Instant Open processing Team. Team Lead provides leadership and guidance for the Instant Open Team in the areas of ensuring staff coverage, ChexSystems overrides, technical and procedural questions and general team supervision. Maintains, edits, approves, and declines queue applications. Assists with DocuSign as a member of the IO team, also may provide DocuSign assistance to other areas.

Role

To provide support for all areas of back office deposit operations with a concentration in online account opening and/or IRA/HSA support, which includes acting as the team leader for a designated work team. To assist with the implementation and testing of system revisions, and procedural updates for deposit operations.

Major Duties and Responsibilities

• Acts as the team leader for online account opening and/or IRA/HSA products to ensure required documentation is obtained and transactions are properly processed in accordance with established policies and/or procedures. Works with the Operations Department Systems Administrator and our vendors to ensure systems are up-to-date and functioning properly.
• Assists with deposit collections including returned deposited items, negative balance accounts, and charge-offs. Contacts member or business for repayment or reprocessing options and follows the process through payment and/or collection action in accordance with policies and/or procedures.
• Reviews issuance reports and provides support for the Debit on Demand program. Serves as ATM support, coordinating with vendors and member centers on ATM machine related issues and updates. Processes and posts daily card recon posting files received from accounting. Processes orders for ATM and special order debit cards. Assists on company and department projects.
• Processes inclearing file load errors, NSF non-critical reviews, and follow–up on return processing. Assists members and staff with questions concerning ACH, share drafts, payroll, stop payments, NSF/OD processing, and charge offs.
• Performs deposit account research including processing of subpoenas, levies and garnishments.
• Performs other duties as assigned.

Three to five years of new accounts, teller or financial services experience. HTML programming knowledge a plus.

High School Diploma or HSE

Excellent communication skills

A significant level of trust and diplomacy is required, in addition to courtesy and tact

Ability to communicate (both oral and written) with a variety of individuals on a multitude of levels

Sound judgment skills and ability to make decisions based on knowledge of fraud regulations

Ability to multitask and work independently with little supervision

Working knowledge of Word, Excel, Outlook and Internet and how to navigate various electronic devices (i.e. cell phones, tablets, laptops) in order to use the device to access Beacon's electronic applications

Standard position hours are Monday through Friday 8-5 and Saturday 9-12 (usually 1 Saturday per month). When scheduled to work Saturday morning, the employee will have a 1/2 day off during the same calendar week.

Available Benefits Include:

- Health, dental and vision insurance

- Paid time off

- 401(k) match

- Incentive/bonus program

- Tuition reimbursement

- and more!

Why Beacon?

At Beacon, you're more than just an employee. You're part of a supportive, values-driven community that truly cares. Whether you're drawn by our strong team culture, opportunities for growth in business and finance, or the chance to make a real difference in members' lives, Beacon offers a career with purpose. Our team loves helping people, solving problems, and building meaningful relationships, all while enjoying great benefits, a healthy work-life balance, and a positive, family-oriented environment. Join Beacon where people matter and every day is an opportunity to grow, serve, and thrive.