Floor Supervisor

TerrAscend Corp. is a leading TSX-listed company with operations across North America, including Pennsylvania, New Jersey, Maryland, Ohio, and California through TerrAscend Growth Corp., as well as retail operations in Canada.


TerrAscend operates The Apothecarium and other dispensary retail locations, along with scaled cultivation, processing, and manufacturing facilities across its core markets. Our portfolio includes well-known brands such as The Apothecarium, Cookies, Kind Tree, Legend, State Flower, Wana, Cuue, One, and Valhalla.


Sound like weed be a good fit? Here's where you come in.


Our next full-time Floor Supervisor will provide compassionate, friendly, and professional customer services to our patients. Floor Supervisors assist our patients and caregivers with cannabis recommendations through the process of product selection, affects, potency, dosing, methods of consumption, and administration.

Where you'll be planted

This position will be on-site in our Maplewood, NJ dispensary. Our hours of operation are 8am - 9pm/10pm 7 days per week. This role will require availability during nights, weekends, and some holidays.

Why TerrAscend?

Join a growing, fast-paced organization where your work makes an impact. At TerrAscend, you'll have opportunities to grow your career, collaborate with talented teams, and help shape what's next as our business continues to evolve.


To be blunt, this role will be about (Responsibilities):

• Assist patients, caregivers and customers with cannabis recommendations through the process of product selection, affects, potency, dosing, methods of consumption, and administration. Assist with intake of new patients, orienting new patients to TerrAscend's policies, rules, and procedures.
• Maintain thorough product knowledge and answer concerns and/or questions promptly and efficiently, referring to a dispensary healthcare practitioner or management team when appropriate. Maintain knowledge of state regulatory requirements and guidelines.
• Provide excellent customer service practices to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and ensure patient confidentiality and security.
• Develop and maintain strong relationships with patients and caregivers by anticipating needs.
• Follow established policies and procedures for customer service, staff management, patient and visitor management, inventory management, cash handling, state compliance, and safety and security guidelines.
• Responsible for opening and closing procedures, daily operations i.e., LOD (leader on duty) floor zoning, and hourly tracking, as well as partners with BOH team to ensure all BOH processes are running effectively.
• Assist the senior dispensary leadership as needed.
• Be an effective leader in seed-to-sale tracking system, POS System, LEAF TRADE, and Ecomm platform.
• Complete the required state mandated training program as well as company provided weekly, monthly, and quarterly educational trainings.

To be successful in this role we know you'll need( Requirements):

• Must meet age requirements by state as determined by the Department of Health or State Regulatory Commission
• At least one (1) year of customer service, retail, or related experience preferred
• Cannabis experience a plus
• Must be flexible regarding work schedule, including evenings, weekends, and holidays
• At least one (1) year of supervisory or leadership experience

#ENGHP

What We Offer

• Health & Wellness - Comprehensive medical, dental, and vision coverage for eligible team members.

• Plan for Your Future - 401(k) savings opportunities to help support your financial goals.

• Time to Recharge - Paid time off and company holidays for eligible team members.

• Grow Your Career - Learning, development, and opportunities to build your career across a growing organization.

• Employee Perks - Team member discounts and additional programs designed to recognize and support our people.

• Support When You Need It - Resources and programs focused on your overall well-being.

Benefits and eligibility may vary based on employment status, location, and other applicable factors.

Background Check Requirement

As a condition of employment, a complete background investigation will be conducted based on the rules of the specific State in which the employee is hired. Typically, the state investigative process includes a state and federal background check.

Working Conditions

This position may require the ability to perform essential functions that include, but are not limited to, standing, walking, bending, reaching, and lifting. Team members may need to lift and move items, e.g., product packages, display cases, cash registers, or inventory boxes, weighing up to 50 pounds, with or without reasonable accommodation.


The role may also require visual abilities to accurately handle transactions, verify product information, and maintain inventory, as well as manual dexterity for handling cash, operating point-of-sale systems, and organizing products. Employees may be required to remain on their feet for extended periods and perform repetitive hand or arm movements with or without reasonable accommodation.


EEO Statement

TerrAscend is an equal opportunity employer. At TerrAscend, employees and applicants are evaluated based on their qualifications, skills, and ability to perform the duties and responsibilities of the position. In accordance with applicable law, we prohibit discrimination based on sex, race, color, religion, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic information, sexual orientation, veteran status, or any other consideration protected by federal, state or local laws.


Disclaimer

This job description is not an employment agreement or contract. The Company has the exclusive right to alter this job description at any time without notice. The list of job responsibilities, skills, duties, requirements, and the like is not exhaustive, rather it is illustrative of the current essential functions required for the position.


TerrAscend participates in E-Verify.

Please review the E-Verify Participation Notice and Right to Work Notice, available in English and Spanish.

E-Verify Participation Notice:

Right to Work Notice:

Statement on External Recruiting Agencies

TerrAscend and all affiliates do not accept blind resume submissions from external recruiting agencies. No fee will be paid to agencies who submit candidates without being under contract for an active search with TerrAscend.


We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.