Underwriting Customer Service Representative

Customer Service Support For Underwriting DepartmentProvide customer service support for the Underwriting Department. Provide prompt and courteous customer service as well as responsible for the assistance with various clerical duties in support of the department staff. Primary Responsibilities other duties may be assigned as necessary:Answering and documenting phone calls from a call center environmentMake outgoing calls to verify application information with the applicant(s) or agent(s)Type letters or send agent portal messages for amendments, additional requirements, declines, not taken application or policy and not in good order application problemsFollow up on requirements timely, Process Check Requests for declines, not taken application or policy and overpaymentsProcess and input additional cash with application (CWA)Follow-up on application and agent problemsCalculate premium difference and rates using mathematical skills: ability to add, subtract, multiply and divideIn a workflow system, match facsimiles and mail received to the appropriate fileFollow-up on all and process pending requirements when received including updating the admin database appropriatelyProcess applications with stop payments placed on the check or checks returned due to NSFWork in a fast-paced environment while demonstrating critical and analytical thinking capabilitiesProvide support in data entry and assist with quality control processes during periods of high volume to ensure accuracy and timely processingPrimary Skills & Requirements:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:High school diploma or GED equivalentMedical insurance background preferredUp to 2 years of proven customer support experienceStrong phone contact handling skills and active listeningFamiliarity with Microsoft Office productsAbility to adapt and respond to different types of people and tasksExcellent communication and documentation skillsAbility to multi-task, prioritize, and manage time effectively and efficientlyReliable transportation and the ability to be punctual and dependableAbility to work scheduled shifts, rotate schedules with other employees for proper department staffing needs and work overtime as needed. May have agent license but no active appointments