Service Desk Technician

Deskside Support Technician

This role is an integral part of the IT Infrastructure team. The Deskside Support Technician provides hands-on, onsite technical support to users across multiple company locations, with a strong focus on traveling by vehicle to remote offices, plants, and field sites. This position is ideal for a technician who is comfortable working independently, managing a mobile support schedule, and delivering timely deskside service in a multi-site environment. This role requires strong technical troubleshooting skills, safety conscious travel between locations, and the ability to represent IT professionally while supporting users in person.

Job Functions & Key Responsibilities

• Provide deskside technical support for end users across multiple company locations, including regular travel to remote offices, operational facilities, and field sites.
• Drive to remote locations to respond to incidents, complete scheduled support visits, deploy equipment, and resolve onsite technical issues that cannot be handled remotely.
• Serve as a primary point of contact for onsite support requests submitted through ServiceNow (SNOW), the Call Center, or local business leadership, and ensure incidents and requests are properly logged, updated, and resolved within the platform.
• Perform hands-on troubleshooting, diagnosis, repair, and resolution of hardware, software, network, printer, peripheral, and mobile device issues in the field.
• Support users in person with desktops, laptops, monitors, docking stations, conferencing equipment, scanners, mobile devices, and other endpoint technologies.
• Plan and manage daily or weekly travel routes to efficiently support multiple locations while balancing urgent incidents, project work, and preventative support tasks.
• Install, replace, image, configure, and deploy endpoint devices at remote and local sites, including deskside setups, workstation moves, and refresh activities.
• Monitor and manage assigned tickets in SNOW to ensure timely follow-up, accurate status updates, clear communication, and resolution within defined SLA targets.
• Escalate complex issues to next-level support teams while coordinating onsite access, user communication, and local validation of fixes.
• Maintain accurate documentation of site visits, work performed, inventory usage, device deployments, and recurring technical issues.
• Build strong working relationships with employees and site contacts across all supported locations to deliver consistent, high-quality customer service.
• Perform other duties as assigned.

Minimum Essential Qualifications

• Minimum of 3+ years of related IT support, deskside support, or field service experience.
• Strong analytical, troubleshooting, and problem-solving skills with attention to detail.
• Broad knowledge of end-user computing technologies, including Microsoft Windows, Office 365, laptops, desktops, printers, peripherals, and mobile devices.
• Hands-on experience imaging, deploying, replacing, and supporting endpoint devices in an onsite user environment.
• Demonstrated ability to work independently while traveling between multiple support locations with minimal supervision.
• Valid driver's license and the ability to safely and consistently drive to remote locations as part of the normal workday.
• Willingness and ability to travel frequently to multiple company sites, including remote locations that may require extended drive time.
• Strong written and verbal communication skills with the ability to interact effectively with technical and non-technical users in person.
• Experience using SNOW or a similar IT service management platform for incident, request, asset, and change tracking.
• Ability to prioritize tasks, manage a mobile workload, and work effectively in a fast-paced support environment.
• Positive attitude with a strong sense of ownership and customer service.
• Ability to ask thoughtful, clarifying questions to understand business needs and resolve issues efficiently onsite.
• Experience supporting users in a deskside, field support, or multi-site environment.
• Experience with Microsoft Intune, Endpoint Manager, SCCM, or similar endpoint management platforms.
• Experience with Office 365 administration and cloud-based services.
• Advanced troubleshooting skills across hardware, software, printers, conferencing tools, and peripheral devices.
• Experience coordinating equipment deployments, refreshes, or onsite support visits across multiple locations.
• Willingness and ability to lift up to 50 pounds.
• Willingness and ability to travel up to 80% of the time.
• Regular and reliable attendance.

Preferred Experience

• Experience supporting infrastructure in industrial, energy, or operationally critical environments.
• Experience working in a geographically distributed organization.
• Experience in a public company environment supporting SOX regulated systems and controls.

Equal Employment Opportunity:

Targa Resources provides equal employment opportunities pregnancy, disability, veteran status, or any other status protected by applicable law. We also strive to provide reasonable accommodation to employees' beliefs and practices that do not conflict with Targa's policies and applicable law. We value the unique contributions that every employee based on merit, experience, and other work-related criteria and without regard to race, color, ethnicity, religion, national origin, sex, age, brings to their role with Targa.