Help Desk/ Desktop Support Technician

Job Description

Job Description

Help Desk / Desktop Support Technician

Location: Midland, TX
Employment Type: Direct Hire
Salary: $65,000 annually
Schedule: Monday–Friday, 40 hours per week (On-site)

Position Overview

We are seeking a motivated Help Desk/Desktop Support Technician to join a growing IT team in Midland, TX. This is an excellent opportunity for someone early in their IT career who is eager to learn, grow, and gain hands-on experience across multiple areas of information technology.

The ideal candidate has strong customer service skills, a positive attitude, and enjoys working in a fast-paced environment. This role offers exposure to a variety of IT responsibilities and the opportunity to develop alongside an expanding organization.

Responsibilities

• Provide Tier I/II help desk and desktop support for end users
• Troubleshoot hardware, software, printer, and connectivity issues
• Support Microsoft 365 and Active Directory user administration
• Assist with employee onboarding and offboarding, including account provisioning and equipment setup
• Install, configure, and maintain desktop and laptop hardware
• Document support requests and resolutions
• Deliver exceptional customer service while supporting a busy user community
• Assist with additional IT projects as needed
• Occasional local travel may be required
• Participate in an on-call rotation in the future as the team grows

Qualifications

• Previous help desk or desktop support experience, or a recent IT graduate with relevant internship experience
• Working knowledge of:
• • Microsoft 365
  • Active Directory
  • Windows desktop operating systems
  • Basic hardware and software troubleshooting
• Strong communication and interpersonal skills
• Excellent customer service mindset
• Eagerness to learn and grow within a collaborative IT team
• Comfortable working in a fast-paced environment
• Experience supporting a small to mid-sized organization is preferred
• Spanish language skills are a strong plus

Why Join Us?

• Direct hire opportunity with competitive salary
• Join a rapidly growing organization with significant career growth potential
• Gain exposure to a wide variety of IT functions rather than specializing in a single area
• Work alongside an experienced IT team that values mentorship and professional development
• Great opportunity for someone looking to build a long-term career in IT

Connection, a Fortune 1000 Global Solutions Provider, drives customer growth by calming the confusion of IT, guiding the connection between people and technology. The Connection brand includes Connection® Business Solutions, Connection® Enterprise Solutions, and Connection® Public Sector Solutions, which provide IT solutions and services to SMB, enterprise, and public sector markets. Connection holds hundreds of certifications with top vendors and offers expertise across multiple technology areas, delivering solutions to customers in over 174 countries.

Company Description

Connection, a Fortune 1000 Global Solutions Provider, drives customer growth by calming the confusion of IT, guiding the connection between people and technology. The Connection brand includes Connection® Business Solutions, Connection® Enterprise Solutions, and Connection® Public Sector Solutions, which provide IT solutions and services to SMB, enterprise, and public sector markets. Connection holds hundreds of certifications with top vendors and offers expertise across multiple technology areas, delivering solutions to customers in over 174 countries.