Maintenance Support Tech III or IV - Traffic Systems Maintenance

Maintenance Support Technician III or IV - Traffic Systems Maintenance

TxDOT offers more than just a job. It offers a career with purpose. TxDOT is seeking a Maintenance Support Technician III or IV based in Houston, Texas, to support operations at our Traffic Systems Office located at 6810 Old Katy Rd. Houston, TX 77024. In this role, you'll provide vital administrative, logistical, and operational support to the maintenance section helping track maintenance activities, manage inventory and purchasing, coordinate schedules, support emergency operations, and ensure accurate reporting and documentation. You'll work closely with maintenance leadership to keep daily operations running smoothly and efficiently while supporting work that directly impacts roadway safety and mobility. TxDOT offers meaningful work, strong teamwork, excellent training, and opportunities for growth and advancement. If you're detail-oriented, dependable, and ready to support the work that keeps Texans moving, this is your opportunity to make a lasting impact. Come be part of something bigger.

Minimum Salary: $44,500.00

Maximum Salary: $72,000.00

Pay Basis: Yearly

FLSA Status: Nonexempt

Work Locations: Hou Dist Office (6810) Complex

6810 OLD KATY ROAD

Houston 77024

Travel: Yes, 25% of the Time

Shift: Day Job

Shift Details: 40 Hrs./Week

Location Flexibility: Onsite

Benefits and Perks

At TxDOT, we value work-life balance and are committed to providing our employees with a comprehensive range of benefits and programs, including:

• Retirement Plans
• Alternative and/or Flexible Work Schedules
• Paid Leave and Holidays
• Health Premiums paid at 100% for Full-Time Employees
• On-the-Job Training
• Tuition Assistance Program
• Holistic Wellness Program with Leave Incentives
• Career Development and Advancement Opportunities
• Family-Friendly Policies and Programs

In 2024, TxDOT was recognized as a Best Place for Working Parents, and many of our offices statewide are also designated as Texas Mother-Friendly Worksites. These recognitions reflect our dedication to supporting families and promoting a healthy work-life balance. For a complete list of our total compensation package please visit our website at: Total Compensation Package To view benefits available to all State of Texas employees visit: Benefits at a Glance | ERS (texas.gov)

Position Description

Maintenance Support Tech III: Performs administrative support-related work in a maintenance office or district headquarters and for one or more projects and/or specialized programs. May serve as a lead worker. Work requires contact with high-level managers, executives, governmental officials and private entities. Employees at this level establish their own work plan and priorities to meet set objectives. Issues are rarely referred to the supervisor but are handled at the occurrence.

Maintenance Support Tech IV: Performs administrative support-related work in a maintenance office or district headquarters and for one or more projects and/or specialized programs. May serve as a lead worker. Work requires contact with high-level managers, executives, governmental officials and private entities. Employees at this level establish their own work plan and priorities to meet set objectives. Issues are rarely referred to the supervisor but are handled at the occurrence.

Essential Duties

Maintenance Support Tech III:

• Creates and maintains related activity logs, files and reports on services
• Inputs and maintains daily production reports and compiles monthly reports for manager
• May serve as a lead worker and the related tasks
• Prepares monthly and final maintenance contract estimates
• Answers the telephone, evaluates requests, answers questions, routes messages, and/or serves as receptionist or front desk assistant
• Edits correspondence, reports, forms, and documents for proper format, spelling, grammar, punctuation, typographical errors, syntax, style, sentence structure, content, and clarity
• Maintains materials inventory
• Monitors and assists with data entry for maintenance contract record keeping
• Maintains calendars for department personnel to include scheduling meetings, coordinating and making appointments, and travel arrangements
• Performs other job responsibilities as assigned

Maintenance Support Tech IV:

• Includes all essential duties listed for Maintenance Support Tech III as well as:
• Composes and prepares correspondence and applicable recurring or special one-time reports and/or confidential and sensitive communications
• Trains other clerical or technical staff
• Answers the telephone, evaluates requests, answers questions, routes messages, and/or serves as receptionist or front desk assistant
• Reviews, prepares and negotiates applicable program purchases for services, office materials, supplies, tools or equipment and monitors service agreements
• Performs other job responsibilities as assigned

Minimum Qualifications

Maintenance Support Tech III:

• Education: High School Grad or Equivalent in general education.
• Experience: 3 years of experience administrative or clerical support, customer service, or related experience. (Experience can be satisfied by full time or prorated part time equivalent). College education and/or relevant technical training may be substituted for experience on a year per year basis.
• Substitutions for Minimum Qualifications Licenses and Certifications: Valid driver's license. This position requires driving a state vehicle.

Maintenance Support Tech IV:

• Education: High School Grad or Equivalent in general education.
• Experience: 4 years of experience administrative or clerical support, customer service, or related experience. (Experience can be satisfied by full time or prorated part time equivalent). College education and/or relevant technical training may be substituted for experience on a year per year basis.
• Substitutions for Minimum Qualifications Licenses and Certifications: Valid driver's license. This position requires driving a state vehicle.

Competencies

Maintenance Support Tech III:

• Extensive knowledge of: Office management practices and procedures Applicable computer systems and applications Purchasing methods and procedures
• Expert skill in: Communicating vision and direction of how an organization should function or a system should work under ideal conditions and conveying to others Maintaining effective working relationships with others Administrative support practices and procedures to include writing, editing and report writing techniques, recording meeting notes, record keeping and records management. Maintaining a safe and effective working relationship with others Ability to: Follow verbal and written instructions
• Other Attributes Maintains composure when handling problems, stressful situations, continuous change, or unexpected developments

Maintenance Support Tech IV:

• Includes all competencies listed for Maintenance Support Tech III as well as:
• Extensive knowledge of: Inventory/stock control procedures Applicable industry safety standards, guidelines, and specification codes Contract record-keeping
• Expert skill in: Providing prompt and courteous customer service; advising customers when delays are necessary and following up on identified problems until resolved Dealing courteously and effectively with the public Composing correspondence and technical documents

Physical Requirements and Working Conditions:

Maintenance Support Tech III and IV: Light work: Lift up to 20 lbs. at a time and frequently lift or carry objects up to 10 lbs.