Telecom Support Specialist

Overview Tier One Technologies is seeking a Telecom Support Specialist to provide on-site Telecom and Network Services as well as Executive Leadership Support (White Glove service) for our US Government client. This on-site Contract-to-Hire position will be located in Washington, DC. SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT. Responsibilities Oversee the day-to-day activities related to installation, verification and maintenance of telecommunications equipment, network ports, ethernet and optical fiber cabling, IP networks. Provide LAN infrastructure, switchgear, Uninterrupted Power Supply (UPS), WI-FI, VCS, IPT Phone device management (setup/moves). Provide inventories and prioritize network and equipment repairs. Establish voice and data networks by programming features, establishing interfaces and integrations, following industry standards, and activating remote access tools. Verify service by testing and re-programming circuits, equipment, and alarms; identify and correct problems; and conferring with engineers. Document network by recording configuration diagrams and programming. Analyze network performance and prepare and presents reports based on that analysis. Maintain network by troubleshooting and repairing outages, testing network back-up procedures, and updating documentation. Initiate moves and/or setups as required/requested. Maintain customer rapport by listening and answering questions and resolving concerns in a timely manner. Install, move, troubleshoot, repair, modify, and assist with any issue that may arise with telecommunications and related equipment, wiring, circuits, connections, as well as supporting networking and telephone/data communication services. and microwave transmission systems, such as found in complex electronic switching systems, telecom rooms, and other telephone services. Qualifications A degree from an accredited College/University in Computer Science, or related discipline is preferred. 2-5 years of experience in system engineering, software development, or related field. CCNA or CompTIA Network+ certification is a plus. Experience with wireless LAN controller and Lightweight Access Points, preferably Cisco equipment. Basic understanding of WLAN technologies, network management, 802.11 b/g/n/ac standards. Basic understanding of security protocols and authentication (WPA2, EAP-TLS, 802.1x, AAA) and experience with RADIUS solutions (preferred: NPS and/or ISE). Excellent communication skills. Must be a US Citizen or have Permanent Residence status (Green Card). Must be able to obtain Public Trust Clearance. Candidate must have lived in the United States for the past 5 years. Cannot have more than 6 months travel outside the United States within the last 5 years. Military Service excluded. #J-18808-Ljbffr A.C. Coy