Enterprise Payments Governance & Oversight - Data, Insights, and Enablement, Manager - Hybrid

Overview The Enterprise Payments Governance and Oversight team is seeking a dynamic Manager who will play a pivotal role defining and implementing the future of payments governance and oversight for the enterprise. The Enterprise Payments Governance and Oversight team sits within the Enterprise Payments organization in the Retail Bank. The team is responsible for the governance and oversight of end-to-end core payments functions for all payment types across the enterprise, including monitoring. In this role, you will be at the forefront of payments, developing solutions to remediate some of the biggest payments-related challenges while also seeking opportunities to further enhance existing business-as-usual practices. In this exciting role, you will work closely with key stakeholders across the company to ensure we have a dynamic and well-managed payments ecosystem. This role has a high level of exposure across the lines of business and the opportunity to work with Executives to shape and deliver a payments governance strategy and implement critical initiatives tied to the priorities of the Enterprise Payments organization. You will work with smart, talented people who will challenge you to excel. The Role As a Manager of Governance and Oversight (Data, Insights and Enablement), you will move beyond maintenance to design, implement, and manage data reporting frameworks to ensure robust, scalable, and compliant risk management across the enterprise. You will define and implement the future of data-driven payments governance and risk oversight by working with our data analytics teams to identify the data points and structure that best tell the story of our risk landscape. You will be responsible for creating and implementing data metrics and opportunities to better manage proactive risk identification. Additionally, you will lead the strategic deployment and usage of tools including Generative AI (e.g., Gemini) and automated analytics. Your mission is to think creatively to implement new risk monitoring workflows, eliminate manual execution, and radically elevate the team\'s technical capabilities. You will solve complex enterprise problems through data and predictive insights, serving as a central bridge between high-level data strategy and 1st and 2nd Line of Defense teams. By directing cross-functional reporting efforts, you will deliver dynamic dashboards for real-time intelligence and proactive trend analysis, enabling the identification and documentation of potential risks before they occur. Additionally, you will deliver critical, executive-level insights that connect the dots across complex payment rails (RTP, ACH, and wire) and diverse lines of business to maintain an ecosystem compliant with the Enterprise Risk Management (ERM) framework. The Person We are seeking a visionary critical thinker with an analytical mindset, executive presence, and a proven track record of solving complex data and risk challenges. Data-Driven Innovator: You possess a sophisticated analytical background and a passion for utilizing Generative AI, intelligent agents, and enterprise tools like Google Workplace Studio, Jira / Google AppSheets to drive automation that eliminates manual risk routines. You are highly skilled at translating dense, technical, or complex data into compelling, clear narratives that bring risk trends to life across distinct stakeholder groups. Influential Connector: You possess exceptional communication and influencing skills, with a demonstrated ability to navigate complex organizational structures and collaborate effectively with diverse stakeholder groups. You know how to command a room and present data-backed recommendations that successfully drive documented consensus and champion change. Risk Process Expert: You bring a background in financial services operational risk management frameworks, having previously worked on process re-engineering efforts. You have awareness of risk frameworks like Issues & Event Management, Risk & Controls (RCSA), or Cybersecurity/Technology Data. Location: West Creek 5 (Richmond, VA) or Center 2 (McLean, VA). This role is Hybrid, where you will be expected to spend about half of your working time in office and half working virtually. Basic Qualifications Associates Degree or military experience At least 3 years of experience in risk management, audit, or governance At least 5 years of experience in banking or financial services At least 5 years of experience supporting, partnering, and interacting with internal and external stakeholders At least 1 year of experience with data management and reporting At least 2 years of project management or process management experience Preferred Qualifications Bachelor’s Degree At least 4 years of experience in risk management, audit, or governance At least 2 years of experience with data management and reporting At least 6 years of experience supporting, partnering and interacting with internal and external stakeholders At least 3 years of project management or process management experience At least 3 years of experience working in payments Accredited ACH Professional (AAP) certification or Accredited Payments Risk Professional (APRP) certification At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. This salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. McLean, VA: $151,900 - $173,400 for Risk Manager Richmond, VA: $138,100 - $157,700 for Risk Manager Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered will be reflected in the candidate’s offer letter. This role is also eligible to earn performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI). Incentives could be discretionary or non-discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries. If you require an accommodation, please contact Capital One Recruiting at View phone number on click.appcast.io or via email at View email address on click.appcast.io. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One\'s recruiting process, please send an email to View email address on click.appcast.io. Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). #J-18808-Ljbffr Capital One