Enterprise Payments, Payments Governance Advisor - Hybrid

Role Overview The Enterprise Payments Governance and Oversight (EPGO) team is seeking a dynamic Manager‑level Payments Governance Advisor to provide end‑to‑end payments oversight and risk management across Capital One. The EPGO team sits within the Enterprise Payments organization in Retail Bank and executes governance and oversight of payments strategy, operations, and risk management for the payment types utilized across the enterprise. Key Responsibilities Act as a subject matter expert and trusted advisor to key stakeholders across all lines of business, championing a strong first‑line risk culture. Partner with stakeholders to understand business use cases that impact payments and influence risk mitigation strategies, including controls, testing, policies, and procedures. Document and manage end‑to‑end payments use case inventory, demonstrating adherence to payment risk policy and standards. Perform enterprise risk assessments of new or modified payments use cases. Leverage payments industry knowledge and risk management strategies to strengthen internal controls. Identify and remediate payments‑related issues in partnership with business risk owners. Work across the enterprise to ensure consistent risk management across payment types and maintain or improve policies and procedures to meet corporate, regulatory, and industry standards. Contribute to and lead monthly or quarterly business reviews across lines of business. Identify risk trends and propose new controls, processes, or approaches to mitigate those risks. Use storytelling and strategy to highlight opportunities for improvement around risk culture, risk identification, knowledge, and process across the enterprise. Engage in payments‑related projects and process initiatives to support governance and oversight activities. Ideal Candidate Ability to build relationships across different seniority levels and business units to influence risk strategies. Analytical mindset to support risk analysis and problem solving. Excellence in spotting connections or patterns across disparate data sets to identify and communicate trends. Team‑focused with demonstrated strong relationship‑building and collaboration skills. Exceptional communication and influencing skills, navigating complex organizational structures and building consensus among diverse stakeholders. Excellent analytical, problem‑solving, and project management skills. Location This role is hybrid, requiring three days per week in the office and the remainder of the week virtually. Basic Qualifications Associate's degree or equivalent military experience. At least 3 years of experience in risk management, audit or governance. At least 3 years of experience in the banking or financial industry. At least 2 years of experience supporting, partnering, and interacting with internal and external stakeholders. At least 2 years of project or process management experience. At least 2 years of experience using Google Suite or Microsoft Office. Preferred Qualifications Bachelor’s degree. At least 5 years of experience in risk management. At least 5 years of project management experience leading cross‑functional projects and programs. At least 1 year of risk analysis or data manipulation experience. At least 3 years of experience managing senior stakeholders. At least 3 years of experience working in payments. At least 3 years of people leadership experience. At least 4 years of process management experience. Accredited ACH Professional (AAP) or Accredited Payments Risk Professional (APRP) certification. Notice At this time, Capital One will not sponsor a new applicant for employment authorization for this position. Compensation McLean, VA: $151,900 – $173,400 for Risk Manager. Richmond, VA: $138,100 – $157,700 for Risk Manager. Benefits Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well‑being. Equal Opportunity Capital One is an equal‑opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Additional Information For technical support or questions about Capital One’s recruiting process, please send an email to View email address on click.appcast.io. Capital One does not provide, endorse nor guarantee and is not liable for third‑party products, services, educational tools or other information available through this site. #J-18808-Ljbffr Capital One