Client Service Representative

Charlotte, North Carolina, United States Mixed Pet Veterinary Hospital is a general practice serving the companion animals of Charlotte, North Carolina and surrounding communities. Our team includes a dental residency trained veterinarian and brings decades of experience and passion for tailoring care to each patient and client. We pride ourselves on our welcoming and trustworthy positive team culture, with a focus on ongoing education and development. Client Service Representative | Mixed Pet Veterinary Hospital | Charlotte, North Carolina Compensation: $19.50–$24/hour, commensurate with licensure and experience Position Summary: The Client Service Representative (CSR) plays a vital role in creating a positive first and lasting impression for our clients and their pets. The CSR is responsible for delivering exceptional service both in person and over the phone, handling client interactions with professionalism, empathy, and care. This position supports the smooth operation of the hospital by managing client communications, maintaining accurate records, and assisting the veterinary team in providing outstanding patient care. Primary Responsibilities: Greet clients and patients promptly and warmly, providing professional, empathetic, and attentive service while answering in-person inquiries promptly. Complete patient check-in and check-out efficiently while serving as a liaison with hospital staff and communicating real-time patient status and flow changes. Maintain client communications via phone, email, and mail, including follow-ups and thank-you messages. Schedule, confirm, and forward book appointments, routing requests appropriately; triage patients based on urgency. Communicate clearly about hospital services, wellness care, vaccinations, diagnostics, surgical aftercare, and specialty packages. Handle sensitive situations (e.g., euthanasia, test results, payments) with tact and professionalism. Maintain accurate patient records, request and attach prior records, and ensure charges are captured. Complete cash reconciliation, end-of-day financial tasks, and bank deposits while accurately processing payments and refunds, including transactions through Care Credit and credit card terminals. Fill veterinary prescriptions accurately and provide instructions to clients. Assist with over-the-counter product sales and maintain inventory. Support veterinarians, technicians, and Practice Manager with patient care and administrative tasks. Maintain a clean, organized, and safe hospital environment; follow safety and hygiene protocols. Participate in opening, closing, and weekend duties as assigned. Perform all other duties as assigned. Qualifications: High school diploma or equivalent required. Previous experience working with animals preferred; veterinary or animal care background strongly valued. Basic computer proficiency, including the ability to use computer systems, email, practice management software, Microsoft Office applications, and basic scheduling tools. Able to perform basic math for cash handling, billing, and appointment management. Manual dexterity required for typing, filing, and handling patients or supplies. Strong written and verbal communication skills; able to communicate clearly with clients, team members, and veterinarians. Demonstrated ability to provide professional, empathetic, and client-focused service while maintaining composure in high-stress or emotionally challenging situations. Ability to lift and carry up to 50 pounds and safely handle animals up to 130 pounds. Comfortable sitting, standing, walking, bending, and kneeling for extended periods throughout the workday. Professional, neat appearance consistent with hospital standards. Hours: Must be able to work a flexible schedule and be available for scheduling during all hours the practice is open to support hospital operations. We offer a comprehensive benefits package that includes medical, dental, and vision coverage. In addition, employees are eligible to participate in our 401(k) retirement plan. Other benefits include paid time off, paid holidays and access to employee assistance program. Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in Mixed Pet Veterinary Hospital’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. #J-18808-Ljbffr Mixed Pet Veterinary Hospital