Technical Writer II

Technical Writer II

We're not here to add to the noise. We're here to cut through it- with AI that actually works for marketers. From AI-powered content creation to world-class CMS and the industry's most trusted experimentation platform, Optimizely is the tool modern marketers actually want to use. AI-Ready. Set. Go. 10,000+ brands including H&M, PayPal, and Zoom already get it. So do Gartner, Forrester, and IDC, who consistently recognize us as leaders in MarTech. But here's the thing about building great products: it takes great people. Our 1,600+ Optimizers across 12 global offices are curious, collaborative, and refreshingly human. We don't do corporate speak. We do real conversations, big ideas, and genuinely care for the work we make together. If you want to be part of a team that's shaping the future of marketing technology — and actually enjoys doing it — you're in the right place.

Introduction: A skilled Technical Writer to help create the content users need, when and where they need it. You will work in a fast-paced, Agile environment with subject matter experts from the Product and Engineering teams, as well as partner with the Education, Onboarding, Enablement and Customer Success teams, to ensure product documentation is accurate, up-to-date and meets user's needs. Demonstrated ability to follow style. Proficiency with writing tools. Completes assignments on time and with high quality.

Job Responsibilities

Core Skills:

• Demonstrated ability to through lens/voice of the style guide.
• Flexible and able to work on a variety of products as needed.
• Can be relied on to write quality documentation for any product in the suite.
• SME in their core product area.
• Strong technical acumen and understanding of the software development lifecycle.

Soft Skills:

• Perform peer reviews for other writers, writing for style and concision.
• Explains complex problems and solutions in a clear and concise manner, even to non-technical folks.
• Clearly communicates and defends priority of work.

Leadership Skills:

• Mentors, coaches, and develops more junior team members.
• Identifies inefficiences and makes suggestions to improve.
• Respected opinion in their product area.
• Plans, organizes, and writes for a large feature or new product.
• May interview other technical writing candidates for positions on the team.
• Demonstrates innovation and creativity in various approaches to work such as tools, processes, structure, style guide, productivity of self and colleagues.
• Researches the Jira ticket system for known bugs or new features to discover and communicate potential gaps to product owners.

People:

• Collaborates with their peers in ADEPT to successfully complete projects.
• Maintains relationships with peers in other departments that they can go to for customer input and feedback on user/dev documentation.
• Autonomous worker who can prioritize own work.

Cross-functional Meetings:

• Sets up and leads meetings, (set the agenda, lead the conversation, build consensus, and drive decision making).

Knowledge and Experience: Approximately 3-7 years of technical writing experience (or fewer years with additional software development experience, or other enhancing skillset) Education Bachelor's Degree (Master's Preferred) in English, Information Design, Technical Writing, Technical Communication or equivalent, required Competencies Acquiring Information Communicating Effectively Composing and Writing Text Displaying Technical Expertise Prioritizing and Organizing Work

Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.