Technical Writer

Technical Writer

We are seeking a Technical Writer to join our team. Our technical writers create, edit, and format internal and client-facing documentation that guides customers through integrating with our products and services, including implementation guides, best practices, FAQs, technical specifications, and additional supporting materials.

Key Responsibilities

• Create and maintain comprehensive internal and client facing documentation, including (but not limited to): implementation guides, program guides, technical reference materials, and best practices.

• Collaborate with product and engineering teams to understand technical concepts and present them in clear, accurate, and client friendly language.

• Ensure all documentation is consistent, aligned with style guidelines, and technically correct through thorough review and editing.

• Own the documentation workflow process end-to-end, prioritizing JIRA tickets for active projects, setting intake and review meeting cadence with global product team members and publications to internal/external storage locations.

• Maintain inventory log of all documentation with latest working drafts, published versions while building capacity planning workbook for outlining essential due dates and progress against business needs and standard service-level agreements against publication processes.

• Leverage AI tools (OpenAI, Claude, etc.) for content drafting, style checking, and consistency reviews.

• Drive accountability with product owners on content, due dates, stakeholder engagement and publication supporting the end-to-end documentation process by engaging in 1:1 or group-based alignment activities.

Required Qualifications

• 3–5 years of technical writing experience, preferably for client-facing products or technical materials which can include developers, fraud analysts, and payment professionals.

• Strong writing and editing skills with attention to detail and clarity.

• Interest in and some experience with AI tools for content creation or automation.

• Project management skills, in facilitating strong ownership, communication, organizational and collaboration skills.

Nice to Have

• Experience in the payments industry.

• Knowledge of AI prompt engineering techniques.

• Creative writing skills for product and/or feature overviews and positioning