Office Support Supervisor

Office Support Supervisor

Ohnstad Twichell, one of North Dakota's oldest and largest law firms, is seeking a full-time Office Support Supervisor. This is an excellent opportunity for an organized, detail-oriented professional with strong customer service and leadership skills who enjoys working in a fast-paced environment and supporting both clients and staff.

In this position, you will supervise the Reception/File Management team while serving as an integral part of the firm's Administration Department. You will help ensure our clients receive excellent service, oversee the management and organization of firm files, support the firm's marketing efforts, and administer the firm's phone system. This role requires strong attention to detail, excellent communication skills, and the ability to manage multiple responsibilities while providing leadership and support to the team.

What You'll Do

• Supervise and support the Reception/File Management team
• Ensuring the team provides professional and exceptional customer service to clients and visitors
• Oversee the organization, archiving, and destruction of firm files
• Manage the firm's offsite file storage facility and maintain accurate records
• Serve as the firm's phone system administrator, ensuring the phone system and voicemail functions are operating properly
• Provide administrative support to the firm's Administration Department
• Assist with the firm's marketing committee, including preparing meeting agendas and managing social media posts
• Work closely with attorneys, staff, and administration to ensure smooth day-to-day office operations
• Identify and address operational or customer service needs as they arise

What We're Looking For

• Strong attention to detail and organizational skills
• Excellent customer service and interpersonal skills
• Prior managerial or supervisory experience
• Excellent written and verbal communication skills
• Ability to prioritize, multitask, and work independently
• Ability to handle confidential information with professionalism and discretion
• Strong problem-solving and leadership skills
• Ability to work effectively in a fast-paced professional environment

Preferred Qualifications

• Experience supervising or managing a team
• Experience in an administrative, professional office, or law firm environment
• Experience with records or file management
• Experience managing social media or assisting with marketing initiatives
• Familiarity with office phone systems and voicemail administration

Why Ohnstad Twichell?

• Competitive compensation
• Excellent benefits
• Opportunities for professional growth and development
• Encouragement and support for volunteering and community involvement

Hourly rate starting at $25.00 per hour, depending on experience.

Ohnstad Twichell is an equal employment opportunity employer. All qualified applicants are encouraged to apply. Ohnstad Twichell does not discriminate in its recruiting, hiring or employment practices on the basis of race, color, religion, creed, age, sex, pregnancy, childbirth, or related medical conditions, national origin, ancestry, marital status, familial status, disability, sexual orientation, gender identity or expression, military or veteran status, genetic information, status with regard to public assistance, and any other characteristics protected by applicable local, state, and/or federal laws.