IT Application Development Manager

Job Description

Company - Our client is a leading specialty care management organization with more than 30 years of experience improving outcomes for people with complex injuries and diagnoses. The organization is a pioneer in value-based care, combining deep clinical expertise and data-driven solutions to deliver better outcomes across the healthcare and workers’ compensation markets.

\n

\n

Job Title - IT Application Development Manager

\n

Location - Remote in the U.S.

\n

Role Type - Direct Hire

\n

\n

Must Have Skills:

\n

\n
• Very strong Salesforce experience, including Salesforce Service Cloud and customer service applications
\n
• Experience supporting and enhancing applications used for customer/client issue management, resolution, and tracking
\n
• Business-first mindset with the ability to deeply understand business processes, translate needs into application functionality, and drive a configuration-first approach
\n
• Strong people leadership and self-directed delivery experience, including building, hiring, mentoring, and developing an application team from the ground up
\n
• Prior experience managing true application development teams while remaining hands-on and close to the work
\n

\n

\n

Responsibilities and Job Details:

\n

\n
• Lead a newly formed application development function supporting our client’s go-to-market and client-facing technology environment
\n
• Assume ownership and drive the continued development of a Salesforce-based application used for client issue tracking and resolution
\n
• Mature and expand the client issue management platform for broader use across the organization
\n
• Serve as a working manager who can provide strategic leadership while remaining closely involved in application delivery
\n
• Build out and develop a new team that is expected to include Business Analysts, QA, and configuration/development resources
\n
• Partner closely with business stakeholders to understand processes and translate business requirements into effective application solutions
\n
• Champion a configuration-first development philosophy, utilizing custom development only when necessary
\n
• Manage priorities and deliverables independently, proactively escalating risks and issues when appropriate
\n
• Lead ongoing enhancements and integrations across the Salesforce ecosystem, including opportunities to leverage emerging Salesforce capabilities
\n
• Oversee Microsoft Dynamics support within the team’s broader application portfolio, with Salesforce representing the primary platform
\n
• Foster a culture of accountability, transparency, proactive communication, and strong partnership with business stakeholders
\n
• Travel occasionally as business needs require, generally no more than a few short trips per year
\n

\n