ServiceNow Product Manager - HRSD Lifecycle Events

Position Overview The ServiceNow Product Manager for HR Service Delivery (HRSD) – Lifecycle Events is responsible for the strategic ownership, evolution, and delivery of ServiceNow’s onboarding, offboarding, and employee transition capabilities. What You Will Do Product Strategy & Vision Own and articulate the product vision and strategy for ServiceNow HRSD Lifecycle Events. Conduct market research, platform benchmarking, and trend analysis to identify best practices and new capabilities in employee lifecycle automation. Define and maintain a multi-year product roadmap aligned to enterprise HR priorities, compliance requirements, and the broader ServiceNow platform strategy. Establish and enforce product governance, including intake standards, prioritization frameworks, lifecycle management, and value realization metrics. Business Partnership & Leadership Serve as the primary executive-facing point of contact for the end-to-end employee transition experience delivered through ServiceNow. Build and sustain trusted partnerships with HR business leaders, COEs, IT, Security, and cross-functional teams. Lead strategic discovery sessions to identify opportunities for automation, standardization, user experience improvement, and risk reduction within onboarding and offboarding processes. Act as a thought partner on ServiceNow HRSD Lifecycle capabilities and best practices, guiding leaders toward the right investments. Demand, Stakeholder & Value Management Lead demand management, ensuring transparent and outcome-driven prioritization across global HR stakeholders. Balance strategic initiatives, compliance mandates, operational priorities, and platform health. Define and track product success metrics including cycle-time improvement, automation effectiveness, adoption, and user satisfaction. Deliver regular reporting on outcomes, risks, value delivered, and roadmap progress to senior leadership. Product Development & Backlog Ownership Translate product strategy into epics, features, and a prioritized product backlog for HRSD Lifecycle Events. Define feature-level functional requirements, employee journey flows, business rules, and service design in partnership with architects and platform engineering. Lead backlog refinement to ensure user stories are well defined, estimated, and sequenced for development. Maintain clear and high-quality documentation to support development, testing, support teams, and ongoing operations. Platform Stewardship & Continuous Improvement Stay current on ServiceNow HRSD and Lifecycle Events capabilities, releases, roadmaps, and best practices. Identify opportunities to simplify, standardize, or retire legacy onboarding/offboarding workflows and customizations. Promote intuitive, employee-centered design across all transition experiences. Ensure all solutions align to platform standards, architectural principles, and long-term scalability. Business Analysis, Delivery & Project Oversight Perform hands-on business analysis, translating HR business needs into story-level functional and technical requirements with clear acceptance criteria. Partner closely with developers throughout story development, providing clarification and iterative solution design support. Lead or coordinate functional testing, test case management, and defect triage specific to transition workflows and Lifecycle Events automation. Coordinate and support User Acceptance Testing (UAT) with HR, IT, and cross-functional stakeholders. Oversee story implementation, release readiness, and post-deployment validation. Provide light project oversight, managing risks, dependencies, timelines, and cross-team coordination. Success Criteria Achieve a clear, outcome-driven roadmap for preboarding, onboarding, offboarding, and transitions. Deliver predictable, minimally reworked solutions, attaining high stakeholder confidence and satisfaction. Increase automation, reduce manual or off-platform processes, and standardize transition workflows with strong adoption and measurable experience improvements. Qualifications You Must Have Minimum of 10 years of relevant experience, including 5 years as a Product Manager, and a bachelor’s degree in computer science, information technology, or a related field (or equivalent experience). Hands‑on experience with ServiceNow HR Service Delivery, preferably including Lifecycle Events. Strong understanding of product management practices, including roadmap planning, prioritization, and value measurement. Proven ability to perform business analysis, write high-quality requirements, and support delivery teams. Experience working in Agile or hybrid delivery models. Excellent communication and stakeholder management skills. Preferred Qualifications ServiceNow certifications (CSA, CIS, or domain-specific certifications). Experience in large, highly regulated, or global organizations. Experience with the ServiceNow platform. Experience partnering with system integrators or managed service providers. Experience or certification with Agile or Scaled Agile Framework. What We Offer Competitive salary range of 132,400 USD – 251,600 USD. Comprehensive benefits including medical, dental, vision, life insurance, short-term and long-term disability, 401(k) match, flexible spending accounts, and more. Parental leave (including paternal), flexible work schedules, achievement awards, educational assistance, and child/adult backup. Career development and recognition programs, employee assistance program, and Employee Scholar Program. Paid time off, holidays, and holidays specific to business unit. Work Location Remote: Employees working in Remote roles will work primarily offsite (from home). If you live within a reasonable commute of an RTX site, your manager will discuss any on-site presence. Select interview steps may be conducted in person at one of our office locations regardless of remote designation. Equal Opportunity Employer Statement RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act. #J-18808-Ljbffr Prattwhitney