Quality Manager

Position Summary

The Quality Manager is responsible for ensuring our products are manufactured according to established standards and for driving efficiency within the business by reducing the cost of poor quality. The Quality Manager will work closely with Engineering, Production, Supply Chain, and Continuous Improvement to ensure best‑in‑class quality for new product introduction, manufacturing, and testing by establishing necessary Key Performance Metrics (KPIs), root‑cause and reliability assessments, and corrective & preventative actions. The ideal candidate has experience interacting with customers, leading transformational change through cross‑functional leadership, and a history of leading robust quality management systems.

Essential Duties & Responsibilities

• Establish a process to track the Cost of Poor Quality (COPQ) and metric trends for leading projects to drive improvement, including defining and measuring all inputs contributing to COPQ.
• Drive the adoption of 80/20 and continuous improvement to improve the Cost of Quality, first‑pass yield, and operating costs.
• Support and drive the use of critical tools such as DFMEA, PFMEA, MSA, CPK, and SPC in new product introduction and existing product quality improvement.
• Establish, lead and maintain the Quality Management System (QMS) that complies with and is certifiable to the latest ISO9001 standards, including maintaining ISO9001 certification, leading quality management reviews, and leading surveillance and recertification audits.
• Lead quality inspectors to measure and improve supplier, in‑process, and manufacturing quality.
• Develop and lead Supplier Quality Assurance through proactive management of supplier quality data and corrective actions, including first‑article qualifications, Supplier Corrective Action Requests (SCAR), and scorecards.
• Lead and coordinate Root Cause Analysis and Corrective Measures (RCCMs) for containment, corrective and preventative actions, including permanent fixes for customer complaints and internal quality defects.
• Lead material review board (MRB) process for the effective disposition of non‑conforming material, including collaboration with supply chain, production, engineering, and finance on scrap, re‑work, etc.
• Lead customer‑requested site or virtual audits on US Valve QMS and business processes.
• Define and manage equipment and process for incoming components, machining, assembly line, and testing inspection requirements.
• Lead investigation for customer‑related quality issues to maintain effective communication and resolution.
• Develop and maintain the Customer Complaint system ensuring effective resolution of Customer Quality issues, including process, tracking, and reducing RMA and warranty claims.
• Define plant quality objectives: monitor and measure internal quality performance such as internal defects, scrap, sorting activities, suspect material review and disposition, first‑piece approval, and floor audits.
• Provide quality training and awareness throughout the organization by ensuring the right application of Quality Tools and Quality Expertise.
• Optimize and standardize plant quality documentation, including utilization of standard document control systems.
• Deliver formal and informal Quality KPI report‑outs to the Senior Leadership Team.

Qualifications

• Acts with a high level of personal integrity and personally leads an inclusive & diverse team environment.
• Track record of hiring and developing “A” players, building high‑performing teams, and fostering trust, credibility & followership.
• Ability to drive cross‑functional alignment to achieve quality and business commitments and goals.
• Results‑oriented: bias for action and ability to focus on critical priorities, holding self and others accountable for achieving quality targets.
• Change agent: articulates the need for change, connects required change to organizational success, and creates followership toward the desired state; demonstrated experience in manufacturing quality system transformation/optimization.
• Comfort with complexity: learning agility and ability to thrive in a complex business by prioritizing daily activity.
• Establishing focus: organized work, determining urgent and important projects, and allocating resources effectively.
• Disciplined: drives a culture of process discipline.
• Problem‑solver: data‑driven problem solving with expert knowledge in quality tools and techniques such as D/PFMEA, SPC, CPK, MSA, 8D, DMAIC, operating with a continuous improvement mindset.
• Servant leadership: humble, authentic leader who removes barriers, enables people and the business, and serves customers and team before self.
• Strategic thinker: develops and articulates future team, equipment, and process needs to support growth.
• Experience with ERP systems (JD Edwards preferred) and MS Office.
• Experience with site certifications such as ISO9001 and ISO14001.
• Excellent oral and written communication skills, including presentation skills and facilitation of groups toward deliverables.

Education & Experience

• 10+ years of relevant experience in an industrial manufacturing environment.
• Bachelor’s degree in Engineering or a technical degree (Mechanical or Electrical preferred).
• Formal training or certification in Lean, Root Cause Analysis or Six Sigma preferred.
• Proficiency in gaining or maintaining ISO9001 certification through creation or maintenance of an organization’s QMS.
• ASQ certification or similar accreditation is a plus.

Physical Demands

Required to move around, use hands to handle objects, tools, or controls, reach with hands and arms, and talk and hear. Vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment includes a minimal noise level with occasional spikes. An office environment with occasional visits to the factory floor is required. Employees must wear safety glasses and use other safety equipment as required while on the shop floor.

Total Rewards & Benefits

Compensation range: $124,000.00 – $186,000.00, depending on experience. Position may be eligible for a performance‑based bonus plan.

Benefits: Health benefits, 401(k) retirement savings program with company match, PTO, and more.

Equal Opportunity Employer & Accommodation

IDEX is an Equal Opportunity Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws.

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